CUSTOMER PORTAL
We help you automate
We're here to guide you every step of the way, clearing away obstacles and critical factors that might hinder your success.
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- How to start with MasterBase®
- Frequently Asked Questions
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Send us your requirements by email, and we'll automatically keep you updated on a regular basis
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Our goal is your success
Our mission is to remove any barriers or obstacles you may encounter. These figures reflect the quality of service we provide to our customers
Customer satisfaction
Customer satisfaction
Customer satisfaction
Customer Services
Support and guidance to help you get the most out of the MasterBase® services.
What is the objective of the MasterBase® Customer Service area?
This is our support area and its objective is to help you and guide you in the adequate use of our services, allowing you to obtain the best result in the cost-benefit equation.
What services does Customer Service offer?
We offer two types of services:
- Professional services: Professional consulting services for message delivery management, provided by a dedicated team of administrators certified in our solutions, at an additional cost.
- Support: Support service in case of technical queries, support or incident reporting, escalation of cases to technical areas and incident resolution notifications.
We help companies, regardless of their size, industry or function, to easily implement our automation solutions, achieving important results that increase their competitiveness, growth and profitability.
What are your opening hours?
Monday to Friday, between 8:00 am and 8:00 pm (GMT -04); Saturday, from 9:00 am to 2:00 pm (GMT -04).
How can I contact you?
You have 2 ways to contact them:
- Send them an email to customer_service@masterbase.com.
- Through our website www.masterbase.com.
Do I have to pay for the support service?
No. Our customer support service is free of charge.
