{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"prednosti-avtomatizacije-storitev-za-stranke","status":"publish","type":"post","link":"https:\/\/masterbase.com\/sl\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Prednosti avtomatizacije na podro\u010dju storitev za stranke"},"content":{"rendered":"<p>Ne glede na to, ali ste majhno podjetje z enim samim predstavnikom slu\u017ebe za pomo\u010d strankam ali velika korporacija z ekipo za podporo z ve\u010d deset (ali celo ve\u010d sto) vodij, smo skoraj prepri\u010dani, da so vsi vedno zelo zaposleni.<\/p>\n<p>Storitve za stranke so danes pomembnej\u0161e kot kdaj koli prej, uporaba avtomatizacije pa pripomore k zagotavljanju vrhunskih storitev.<\/p>\n<p>Nekatera podjetja se upirajo avtomatizaciji na tem podro\u010dju, ker se bojijo, da bo zana\u0161anje na klepetalne robote osiroma\u0161ilo osebno izku\u0161njo. Vendar je ta strah neutemeljen, saj avtomatizacija va\u0161o ekipo dejansko razbremeni dela na eni ali dveh sti\u010dnih to\u010dkah in ji omogo\u010di zagotavljanje visokokakovostnih storitev, ki koristijo strankam na vseh sti\u010dnih to\u010dkah.<\/p>\n<p>V nadaljevanju so predstavljeni \u0161tirje na\u010dini, kako lahko avtomatizacija storitev za stranke koristi va\u0161im strankam in jih celo navdu\u0161i.<\/p>\n<h2>1. Nadaljnje spremljanje strank je poenostavljeno<\/h2>\n<p>Brezhibna ve\u010dkanalna podpora je idealna, zato morate vedeti, kako in kdaj spremljati svoje stranke.<\/p>\n<p>Ko va\u0161e ekipe stopijo v stik s strankami, da bi nadaljevale s te\u017eavami s podporo, se zgodi ve\u010d stvari:<\/p>\n<ul>\n<li>Va\u0161e stranke opazijo, da je va\u0161emu podjetju pomembno, ali je bila te\u017eava re\u0161ena.<\/li>\n<li>Dajo jim mo\u017enost, da sporo\u010dijo, \u010de \u0161e vedno obstajajo te\u017eave, \u010desar brez dodatnega stika ne bi storili.<\/li>\n<li>Va\u0161e podjetje ima novo prilo\u017enost, da vzpostavi stik s stranko.<\/li>\n<\/ul>\n<p>Vendar je nadaljnje ukrepanje lahko te\u017eavno: va\u0161a ekipa za pomo\u010d morda nima \u010dasa ali sredstev, da bi poklicala ali poslala e-po\u0161to vsaki osebi, ki ji je pomagala.<\/p>\n<p>Samodejno zdru\u017eevanje ve\u010d komunikacijskih kanalov v eno samo orodje je lahko v veliko pomo\u010d.<\/p>\n<h2>2. Ponujate lahko prilagojene storitve v velikem obsegu<\/h2>\n<p>\u010ce pri\u010dakujete, da boste zagotovili optimalno uporabni\u0161ko izku\u0161njo (ponosni ste, da poznate potrebe svojih strank), se zdi obse\u017ena prilagojena storitev skoraj nemogo\u010da.<\/p>\n<p>Z avtomatizacijo pa lahko informacije o strankah zdru\u017eite na enem mestu, tako da se lahko osredoto\u010dite na osebno obravnavo.<\/p>\n<p>Tako lahko na primer posodobite stike v orodju za upravljanje odnosov s strankami (CRM) z interakcijami s podpornimi vozovnicami ali pa novo stranko vklju\u010dite v program za odgovarjanje na pogosto zastavljena vpra\u0161anja.<\/p>\n<h2>3. Kompleksne te\u017eave strank je mogo\u010de v celoti re\u0161iti<\/h2>\n<p>Nekatera vpra\u0161anja ali pomisleke strank je razmeroma enostavno re\u0161iti. \u010ce na primer nekdo potrebuje posodobitve o poslanem paketu ali informacije o politiki vra\u010danja, so to preproste poizvedbe.<\/p>\n<p>V\u010dasih pa imajo stranke zapletene pomisleke ali te\u017eave. Morda ima stranka, ki uporablja va\u0161 izdelek ali storitev, nenehno zapletene tehni\u010dne te\u017eave, ki zahtevajo pozornost, ali pa nekdo vztraja, da so va\u0161i izdelki ve\u010dkrat prispeli po\u0161kodovani.<\/p>\n<p>Morda boste morali ozna\u010diti druge \u010dlane ekipe, pri bolj zapletenih te\u017eavah pa vpra\u0161anje prenesti na drugo ekipo, pri \u010demer bodo stranke ostale mirne. Avtomatizacija vam lahko pomaga pri usmerjanju prijav k pravim ekipam in povzemanju trenutnega stanja za la\u017ejo predajo.<\/p>\n<p>Bolj temeljito in u\u010dinkovito je upravljanje te\u017eav strank, bolje je, z avtomatizacijo pa lahko zagotovite, da ni\u010desar ne spregledate.<\/p>\n<h2>4. Na vseh platformah se te\u017eave s storitvami za stranke re\u0161ujejo hitro.<\/h2>\n<p>Dana\u0161nje stranke imajo visoka pri\u010dakovanja na vseh podro\u010djih, kar lahko neposredno vpliva na to, kako dojemajo svojo izku\u0161njo z va\u0161im podjetjem. Eno od teh pri\u010dakovanj je hitrost.<\/p>\n<p>Po eni \u0161tudiji \u017eeli 90% potro\u0161nikov takoj\u0161en odziv (v 10 minutah), po drugi pa 48% potro\u0161nikov pri\u010dakuje odziv v dru\u017eabnih medijih v 24 urah.<\/p>\n<p>Z uporabo avtomatizacije je la\u017eje izpolniti ta pri\u010dakovanja.<\/p>\n<h2>5. Ne izgubite pogleda na \u0161tevilke<\/h2>\n<p>\u010ceprav se morda zdi, da je \u0161tevil\u010dno ocenjevanje pomo\u010di, ki jo nudi va\u0161a ekipa, strogo, je to pregledno orodje, ki vsakemu \u010dlanu ekipe omogo\u010da, da izve, kako mu gre, in to na veliko bolj oprijemljiv na\u010din kot zgolj z oceno \"dobro\".<\/p>\n<p>Ve\u010dina aplikacij za storitve za stranke ima vgrajene sledilnike metrik, vendar v\u010dasih potrebujete ve\u010d prilagoditev za sledenje metrikam.<\/p>\n<p>Ustvarjanje avtomatiziranega postopka, ki po\u0161ilja vozovnice v preglednico ali zbirko podatkov, da lahko sami opravite izra\u010dune, prihrani \u010das in olaj\u0161a celoten postopek.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">Podprite svojo ekipo za storitve za stranke z avtomatizacijo<\/span><\/strong><\/p>\n<p>Va\u0161a podporna ekipa skrbi za zadovoljstvo va\u0161ih strank, zato poskrbite tudi zanje. Avtomatizacija procesov pomaga razbremeniti va\u0161o ekipo za podporo strankam, tako da se lahko osredoto\u010di na zagotavljanje odli\u010dnih storitev.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Ne glede na to, ali ste majhno podjetje z enim samim predstavnikom slu\u017ebe za pomo\u010d strankam ali velika korporacija z ekipo za podporo z ve\u010d deset (ali celo ve\u010d sto) vodij, smo skoraj prepri\u010dani, da so vsi vedno zelo zaposleni.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is 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