{"id":16639,"date":"2024-09-23T22:36:09","date_gmt":"2024-09-23T19:36:09","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/?p=16639"},"modified":"2024-10-04T18:11:51","modified_gmt":"2024-10-04T15:11:51","slug":"izboljsajte-povratne-informacije-za-svoje-stranke-tako-da-jim-omogocite-da-vas-ocenijo","status":"publish","type":"post","link":"https:\/\/masterbase.com\/sl\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/","title":{"rendered":"Izbolj\u0161ajte povratne informacije s strankami. Omogo\u010dite jim, da vas ocenijo"},"content":{"rendered":"<h2>Poznavanje mnenja na\u0161ih strank je bistvenega pomena za nenehno izbolj\u0161evanje na\u0161ih izdelkov, storitev in celotne izku\u0161nje, ki jo ponujamo.<\/h2>\n<p>U\u010dinkovit in u\u010dinkovit na\u010din za zbiranje dragocenih povratnih informacij je uporaba obrazcev za povratne informacije, ki vklju\u010dujejo polje \"ocena\". Ta majhen, a pomemben element lahko spremeni na\u010din razumevanja in odzivanja na izku\u0161nje na\u0161ih strank ter nas predstavi kot blagovno znamko, ki jim je pripravljena prisluhniti.<\/p>\n<h3><strong>Va\u0161e prednosti: <\/strong><\/h3>\n<h4><strong>1 Enostavna uporaba in hitrost<\/strong>:<\/h4>\n<p>Obrazci z ocenjevalnimi polji strankam omogo\u010dajo, da hitro izrazijo svojo stopnjo zadovoljstva. Polja, kot so \"ocenite svojo izku\u0161njo od 1 do 5 zvezdic\" ali \"od 1 do 10\", so intuitivna in ne zahtevajo veliko \u010dasa za izpolnitev, kar pove\u010duje verjetnost, da se bo stranka odzvala.<\/p>\n<h4><strong>2 Zbiranje kvantitativnih podatkov<\/strong>:<\/h4>\n<p>Ocene zagotavljajo jasne \u0161tevil\u010dne podatke, ki jih je mogo\u010de enostavno analizirati. Na prvi pogled lahko prepoznate trende v mnenjih strank in ugotovite splo\u0161no raven zadovoljstva z razli\u010dnimi vidiki va\u0161ega podjetja.<\/p>\n<h4><strong>3 Opredelitev podro\u010dij za izbolj\u0161anje<\/strong>:<\/h4>\n<p>\u010ce opazite, da nekateri vidiki (npr. \"hitrost storitve\" ali \"kakovost izdelka\") ve\u010dkrat dobijo nizke ocene, lahko ta podro\u010dja prednostno izbolj\u0161ate. To omogo\u010da bolj informirano sprejemanje odlo\u010ditev in u\u010dinkovitej\u0161e razporejanje virov.<\/p>\n<h4><strong>4 Prilo\u017enost za poglobitev povratnih informacij<\/strong>:<\/h4>\n<p>Z zdru\u017eitvijo ocenjevalnega polja z odprtim vpra\u0161anjem, kot sta \"Kaj bi lahko izbolj\u0161ali\" ali \"Kaj vam je bilo pri va\u0161i izku\u0161nji najbolj v\u0161e\u010d\", je mogo\u010de pridobiti tako kvantitativne kot kvalitativne podatke. Tako lahko razumete ne le oceno, temve\u010d tudi razloge zanjo.<\/p>\n<h4><strong>5 Spodbujanje sodelovanja strank<\/strong>:<\/h4>\n<p>S pro\u0161njo za oceno lahko stranke vklju\u010dite v proces nenehnega izbolj\u0161evanja podjetja. Stranke, ki se po\u010dutijo usli\u0161ane, bodo bolj verjetno postale zveste va\u0161i blagovni znamki.<\/p>\n<h3>Primer<\/h3>\n<p>Prakti\u010dni primer je dru\u017einsko podjetje Restaurante Las Delicias, ki se je odlo\u010dilo posodobiti svoj obrazec za povratne informacije in vanj vklju\u010diti posebna ocenjevalna polja, kot so \"Ocenite kakovost hrane\", \"Ocenite pozornost osebja\" in \"Ocenite \u010disto\u010do lokala\".<\/p>\n<p>Kmalu so opazili, da je bila povpre\u010dna ocena \"pozornosti osebja\" v \u010dasu konic ni\u017eja kot v drugih urah. Z analizo dodatnih povratnih informacij, ki so jih posredovale stranke, so ugotovili, da je bilo osebje v tem \u010dasu preobremenjeno. S temi informacijami so lahko prilagodili izmene zaposlenih, da so imeli ve\u010d podpore v \u010dasu konic, kar je v naslednjih tednih izbolj\u0161alo oceno \"pozornosti osebja\".<\/p>\n<p>Ta primer prikazuje, kako lahko ocenjevalna polja v obrazcih za povratne informacije zagotovijo dragocene in uporabne informacije za ciljno usmerjeno in u\u010dinkovito izbolj\u0161anje uporabni\u0161ke izku\u0161nje. Vklju\u010ditev teh polj v obrazce je majhen popravek, ki ima lahko velik u\u010dinek. Po eni strani olaj\u0161a zbiranje koristnih podatkov, po drugi strani pa strankam poka\u017ee, da cenite njihove povratne informacije in ste zavezani k nenehnim izbolj\u0161avam.<\/p>\n<p><strong>Ne pozabite, da se lahko udele\u017eite tedenskih laboratorijev MasterBase\u00ae Labs, kjer lahko svoja vpra\u0161anja o konfiguraciji predstavite skupini strokovnjakov.<\/strong><\/p>\n<p><a href=\"https:\/\/masterbase.com\/sl\/es\/es\/es\/lp-mba-laboratoriji\/\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"16641\" data-permalink=\"https:\/\/masterbase.com\/sl\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/mb-labs\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" data-orig-size=\"496,237\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"MasterBase Labs\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" class=\"aligncenter wp-image-16641\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/09\/MB-Labs-300x143.png?resize=800%2C382&#038;ssl=1\" alt=\"MasterBase Laboratoriji\" width=\"800\" height=\"382\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=300%2C143&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?w=496&amp;ssl=1 496w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/publicsmartview.masterbase.com\/v1\/66fc1449c42fb45ce4557383\/\"><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"13573\" data-permalink=\"https:\/\/masterbase.com\/sl\/necesitas-construir-un-smartview-con-una-galeria-de-imagenes-para-un-anuncio-o-blog\/masterbase\/captura-de-pantalla-2024-04-22-151659\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=807%2C257&amp;ssl=1\" data-orig-size=\"807,257\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"video creadores\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=800%2C255&amp;ssl=1\" class=\"aligncenter wp-image-13573\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659-300x96.png?resize=784%2C251&#038;ssl=1\" alt=\"ustvarjalci videoposnetkov\" width=\"784\" height=\"251\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=300%2C96&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=768%2C245&amp;ssl=1 768w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=800%2C257&amp;ssl=1 800w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?w=807&amp;ssl=1 807w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>V dana\u0161njem konkuren\u010dnem okolju, kjer je izku\u0161nja strank klju\u010dni dejavnik uspeha vsakega podjetja, je pridobivanje neposrednih povratnih informacij postalo nujna praksa.<\/p>","protected":false},"author":239642484,"featured_media":16669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-16639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with 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