{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"vyhody-automatizacie-sluzieb-zakaznikom","status":"publish","type":"post","link":"https:\/\/masterbase.com\/sk\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"V\u00fdhody automatiz\u00e1cie v oblasti starostlivosti o z\u00e1kazn\u00edkov"},"content":{"rendered":"<p>\u010ci u\u017e ste mal\u00e1 spolo\u010dnos\u0165 s jedn\u00fdm pracovn\u00edkom z\u00e1kazn\u00edckeho servisu alebo ve\u013ek\u00e1 korpor\u00e1cia s t\u00edmom podpory pozost\u00e1vaj\u00facim z desiatok (alebo dokonca stoviek) ved\u00facich pracovn\u00edkov, sme si takmer ist\u00ed, \u017ee v\u0161etci s\u00fa v\u017edy ve\u013emi zanepr\u00e1zdnen\u00ed.<\/p>\n<p>Slu\u017eby z\u00e1kazn\u00edkom s\u00fa dnes d\u00f4le\u017eitej\u0161ie ako kedyko\u013evek predt\u00fdm a pou\u017e\u00edvanie automatiz\u00e1cie pom\u00e1ha poskytova\u0165 prvotriedne slu\u017eby.<\/p>\n<p>Niektor\u00e9 podniky sa br\u00e1nia automatiz\u00e1cii v tejto oblasti, preto\u017ee sa ob\u00e1vaj\u00fa, \u017ee spoliehanie sa na chatboty ochudobn\u00ed osobn\u00fa sk\u00fasenos\u0165. T\u00e1to obava je v\u0161ak neopodstatnen\u00e1, preto\u017ee automatiz\u00e1cia v skuto\u010dnosti oslobodzuje v\u00e1\u0161 t\u00edm od pr\u00e1ce na jednom alebo dvoch kontaktn\u00fdch bodoch a umo\u017e\u0148uje mu poskytova\u0165 vysokokvalitn\u00e9 slu\u017eby, ktor\u00e9 s\u00fa pre z\u00e1kazn\u00edkov pr\u00ednosom na v\u0161etk\u00fdch kontaktn\u00fdch bodoch.<\/p>\n<p>Tu s\u00fa \u0161tyri sp\u00f4soby, ako m\u00f4\u017ee automatiz\u00e1cia slu\u017eieb z\u00e1kazn\u00edkom prinies\u0165 v\u00fdhody a dokonca pote\u0161i\u0165 va\u0161ich z\u00e1kazn\u00edkov.<\/p>\n<h2>1. Zjednodu\u0161uje sa n\u00e1sledn\u00e9 sledovanie z\u00e1kazn\u00edkov<\/h2>\n<p>Ide\u00e1lna je bezprobl\u00e9mov\u00e1 viackan\u00e1lov\u00e1 podpora, tak\u017ee mus\u00edte vedie\u0165, ako a kedy m\u00e1te nadviaza\u0165 kontakt so z\u00e1kazn\u00edkmi.<\/p>\n<p>Ke\u010f va\u0161e t\u00edmy kontaktuj\u00fa z\u00e1kazn\u00edkov, aby nadviazali kontakt po probl\u00e9me s podporou, stane sa nieko\u013eko vec\u00ed:<\/p>\n<ul>\n<li>Va\u0161i z\u00e1kazn\u00edci si v\u0161imn\u00fa, \u017ee va\u0161ej spolo\u010dnosti z\u00e1le\u017e\u00ed na tom, \u010di bol probl\u00e9m vyrie\u0161en\u00fd.<\/li>\n<li>D\u00e1vaj\u00fa im mo\u017enos\u0165 nahl\u00e1si\u0165, ak sa e\u0161te vyskytn\u00fa probl\u00e9my, \u010do by bez dodato\u010dn\u00e9ho kontaktu neurobili.<\/li>\n<li>Va\u0161a spolo\u010dnos\u0165 m\u00e1 nov\u00fa pr\u00edle\u017eitos\u0165 nadviaza\u0165 kontakt so z\u00e1kazn\u00edkom.<\/li>\n<\/ul>\n<p>N\u00e1sledn\u00e1 kontrola v\u0161ak m\u00f4\u017ee by\u0165 n\u00e1ro\u010dn\u00e1: v\u00e1\u0161 asisten\u010dn\u00fd t\u00edm nemus\u00ed ma\u0165 \u010das alebo zdroje na to, aby zavolal alebo poslal e-mail ka\u017edej osobe, ktorej pomohol.<\/p>\n<p>Automatick\u00e1 konsolid\u00e1cia viacer\u00fdch komunika\u010dn\u00fdch kan\u00e1lov do jedn\u00e9ho n\u00e1stroja m\u00f4\u017ee by\u0165 ve\u013emi u\u017eito\u010dn\u00e1.<\/p>\n<h2>2. M\u00f4\u017eete pon\u00faka\u0165 personalizovan\u00e9 slu\u017eby vo ve\u013ekom rozsahu<\/h2>\n<p>Ak o\u010dak\u00e1vate, \u017ee budete poskytova\u0165 optim\u00e1lnu z\u00e1kazn\u00edcku sk\u00fasenos\u0165 (ste hrd\u00ed na to, \u017ee pozn\u00e1te potreby svojich z\u00e1kazn\u00edkov), rozsiahle personalizovan\u00e9 slu\u017eby sa m\u00f4\u017eu zda\u0165 takmer nemo\u017en\u00e9.<\/p>\n<p>Pomocou automatiz\u00e1cie v\u0161ak m\u00f4\u017eete konsolidova\u0165 inform\u00e1cie o z\u00e1kazn\u00edkoch na jednom mieste, v\u010faka \u010domu budete ma\u0165 \u010das s\u00fastredi\u0165 sa na poskytovanie osobn\u00e9ho pr\u00edstupu.<\/p>\n<p>M\u00f4\u017eete napr\u00edklad aktualizova\u0165 kontakty v n\u00e1stroji na riadenie vz\u0165ahov so z\u00e1kazn\u00edkmi (CRM) pomocou interakci\u00ed s l\u00edstkami podpory alebo zaregistrova\u0165 nov\u00e9ho z\u00e1kazn\u00edka do programu na zodpovedanie \u010dasto kladen\u00fdch ot\u00e1zok.<\/p>\n<h2>3. Komplexn\u00e9 probl\u00e9my z\u00e1kazn\u00edkov sa daj\u00fa \u00faplne vyrie\u0161i\u0165<\/h2>\n<p>Niektor\u00e9 ot\u00e1zky alebo probl\u00e9my z\u00e1kazn\u00edkov sa daj\u00fa vyrie\u0161i\u0165 pomerne \u013eahko. Ak napr\u00edklad niekto potrebuje aktualizova\u0165 inform\u00e1cie o odoslanom bal\u00edku alebo inform\u00e1cie o pravidl\u00e1ch vr\u00e1tenia tovaru, ide o jednoduch\u00e9 ot\u00e1zky.<\/p>\n<p>Niekedy v\u0161ak maj\u00fa z\u00e1kazn\u00edci zlo\u017eit\u00e9 obavy alebo probl\u00e9my. Mo\u017eno m\u00e1 z\u00e1kazn\u00edk, ktor\u00fd pou\u017e\u00edva v\u00e1\u0161 v\u00fdrobok alebo slu\u017ebu, neust\u00e1le zlo\u017eit\u00e9 technick\u00e9 probl\u00e9my, ktor\u00e9 si vy\u017eaduj\u00fa pozornos\u0165, alebo niekto trv\u00e1 na tom, \u017ee va\u0161e v\u00fdrobky opakovane pri\u0161li po\u0161koden\u00e9.<\/p>\n<p>Mo\u017eno budete musie\u0165 ozna\u010di\u0165 in\u00fdch \u010dlenov t\u00edmu alebo v pr\u00edpade zlo\u017eitej\u0161\u00edch probl\u00e9mov probl\u00e9m eskalova\u0165 na in\u00fd t\u00edm, pri\u010dom z\u00e1kazn\u00edci zostan\u00fa v pokoji. Automatiz\u00e1cia v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 presmerova\u0165 tikety na spr\u00e1vne t\u00edmy a zhrn\u00fa\u0165 aktu\u00e1lny stav pre jednoduch\u00e9 odovzdanie.<\/p>\n<p>\u010c\u00edm d\u00f4kladnej\u0161ie a efekt\u00edvnej\u0161ie je riadenie probl\u00e9mov z\u00e1kazn\u00edkov, t\u00fdm lep\u0161ie, a automatiz\u00e1cia m\u00f4\u017ee zabezpe\u010di\u0165, aby sa ni\u010d neprehliadlo.<\/p>\n<h2>4. R\u00fdchle rie\u0161enie probl\u00e9mov so z\u00e1kazn\u00edckymi slu\u017ebami na v\u0161etk\u00fdch platform\u00e1ch.<\/h2>\n<p>Dne\u0161n\u00fd z\u00e1kazn\u00edk m\u00e1 vysok\u00e9 o\u010dak\u00e1vania vo v\u0161etk\u00fdch oblastiach, \u010do m\u00f4\u017ee priamo ovplyvni\u0165 to, ako vn\u00edma svoju sk\u00fasenos\u0165 s va\u0161ou spolo\u010dnos\u0165ou. Jedn\u00fdm z t\u00fdchto o\u010dak\u00e1van\u00ed je r\u00fdchlos\u0165.<\/p>\n<p>Pod\u013ea jednej \u0161t\u00fadie chce 90% spotrebite\u013eov okam\u017eit\u00fa odpove\u010f (do 10 min\u00fat) a pod\u013ea inej 48% spotrebite\u013eov o\u010dak\u00e1va odpove\u010f na soci\u00e1lnych sie\u0165ach do 24 hod\u00edn.<\/p>\n<p>Ak sa vyu\u017eije automatiz\u00e1cia, je jednoduch\u0161ie splni\u0165 tieto o\u010dak\u00e1vania.<\/p>\n<h2>5. Nezab\u00fadate na \u010d\u00edsla<\/h2>\n<p>Aj ke\u010f \u010d\u00edseln\u00e9 hodnotenie pomoci poskytovanej va\u0161\u00edm t\u00edmom m\u00f4\u017ee znie\u0165 kruto, je to transparentn\u00fd n\u00e1stroj, ktor\u00fd umo\u017e\u0148uje ka\u017ed\u00e9mu \u010dlenovi t\u00edmu zisti\u0165, ako si vedie, a to ove\u013ea hmatate\u013enej\u0161\u00edm sp\u00f4sobom ako jednoduch\u00e9 \"dobre\".<\/p>\n<p>V\u00e4\u010d\u0161ina aplik\u00e1ci\u00ed pre slu\u017eby z\u00e1kazn\u00edkom m\u00e1 zabudovan\u00e9 sledova\u010de metr\u00edk, ale niekedy potrebujete viac prisp\u00f4sobenia pre sledovanie metr\u00edk.<\/p>\n<p>Vytvorenie automatizovan\u00e9ho procesu, ktor\u00fd odo\u0161le l\u00edstky do tabu\u013eky alebo datab\u00e1zy, aby ste mohli vykona\u0165 vlastn\u00e9 v\u00fdpo\u010dty, \u0161etr\u00ed \u010das a u\u013eah\u010duje celkov\u00fd proces.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">Podpora t\u00edmu slu\u017eieb z\u00e1kazn\u00edkom pomocou automatiz\u00e1cie<\/span><\/strong><\/p>\n<p>V\u010faka t\u00edmu podpory s\u00fa va\u0161i z\u00e1kazn\u00edci spokojn\u00ed, preto sa postarajte aj o nich. Automatiz\u00e1cia procesov pom\u00e1ha zmierni\u0165 n\u00e1roky na v\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckeho servisu, tak\u017ee sa m\u00f4\u017ee s\u00fastredi\u0165 na poskytovanie vynikaj\u00facich slu\u017eieb.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u010ci u\u017e ste mal\u00e1 spolo\u010dnos\u0165 s jedn\u00fdm pracovn\u00edkom z\u00e1kazn\u00edckeho servisu alebo ve\u013ek\u00e1 korpor\u00e1cia s t\u00edmom podpory pozost\u00e1vaj\u00facim z desiatok (alebo dokonca stoviek) ved\u00facich pracovn\u00edkov, sme si takmer ist\u00ed, \u017ee v\u0161etci s\u00fa v\u017edy ve\u013emi zanepr\u00e1zdnen\u00ed.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/sk\/vyhody-automatizacie-sluzieb-zakaznikom\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre muy 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