{"id":16639,"date":"2024-09-23T22:36:09","date_gmt":"2024-09-23T19:36:09","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/?p=16639"},"modified":"2024-10-04T18:11:51","modified_gmt":"2024-10-04T15:11:51","slug":"zlepsite-spatnu-vazbu-pre-svojich-zakaznikov-tym-ze-im-umoznite-aby-vas-hodnotili","status":"publish","type":"post","link":"https:\/\/masterbase.com\/sk\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/","title":{"rendered":"Zlep\u0161ite sp\u00e4tn\u00fa v\u00e4zbu so svojimi z\u00e1kazn\u00edkmi. Umo\u017enite im hodnoti\u0165 v\u00e1s"},"content":{"rendered":"<h2>Znalos\u0165 n\u00e1zorov na\u0161ich z\u00e1kazn\u00edkov je nevyhnutn\u00e1 na neust\u00e1le zlep\u0161ovanie na\u0161ich produktov, slu\u017eieb a celkovej ponuky.<\/h2>\n<p>Jedn\u00fdm z \u00fa\u010dinn\u00fdch a efekt\u00edvnych sp\u00f4sobov, ako z\u00edska\u0165 cenn\u00fa sp\u00e4tn\u00fa v\u00e4zbu, je pou\u017eitie formul\u00e1rov sp\u00e4tnej v\u00e4zby, ktor\u00e9 obsahuj\u00fa pole \"hodnotenie\". Tento mal\u00fd, ale v\u00fdznamn\u00fd prvok m\u00f4\u017ee zmeni\u0165 sp\u00f4sob, ak\u00fdm ch\u00e1peme a reagujeme na sk\u00fasenosti na\u0161ich z\u00e1kazn\u00edkov, a postavi\u0165 n\u00e1s ako zna\u010dku, ktor\u00e1 je ochotn\u00e1 ich po\u010d\u00fava\u0165.<\/p>\n<h3><strong>Va\u0161e v\u00fdhody: <\/strong><\/h3>\n<h4><strong>1 Jednoduch\u00e9 pou\u017e\u00edvanie a r\u00fdchlos\u0165<\/strong>:<\/h4>\n<p>Formul\u00e1re s hodnotiacimi pol\u00ed\u010dkami umo\u017e\u0148uj\u00fa z\u00e1kazn\u00edkom r\u00fdchlo vyjadri\u0165 svoju spokojnos\u0165. Polia ako \"ohodno\u0165te svoju sk\u00fasenos\u0165 od 1 do 5 hviezdi\u010diek\" alebo \"od 1 do 10\" s\u00fa intuit\u00edvne a ich vyplnenie nezaberie ve\u013ea \u010dasu, \u010d\u00edm sa zvy\u0161uje pravdepodobnos\u0165, \u017ee z\u00e1kazn\u00edk odpovie.<\/p>\n<h4><strong>2 Zber kvantitat\u00edvnych \u00fadajov<\/strong>:<\/h4>\n<p>Hodnotenia poskytuj\u00fa jasn\u00e9 \u010d\u00edseln\u00e9 \u00fadaje, ktor\u00e9 mo\u017eno \u013eahko analyzova\u0165. Na prv\u00fd poh\u013ead m\u00f4\u017eete identifikova\u0165 trendy v n\u00e1zoroch z\u00e1kazn\u00edkov a zisti\u0165 celkov\u00fa \u00farove\u0148 spokojnosti s r\u00f4znymi aspektmi v\u00e1\u0161ho podnikania.<\/p>\n<h4><strong>3 Identifik\u00e1cia oblast\u00ed na zlep\u0161enie<\/strong>:<\/h4>\n<p>Ak si v\u0161imnete, \u017ee niektor\u00e9 aspekty (napr. \"r\u00fdchlos\u0165 slu\u017eieb\" alebo \"kvalita produktov\") opakovane z\u00edskavaj\u00fa n\u00edzke hodnotenia, m\u00f4\u017eete tieto oblasti uprednostni\u0165 na zlep\u0161enie. To umo\u017e\u0148uje informovanej\u0161ie rozhodovanie a efekt\u00edvnej\u0161ie pride\u013eovanie zdrojov.<\/p>\n<h4><strong>4 Pr\u00edle\u017eitos\u0165 na preh\u013abenie sp\u00e4tnej v\u00e4zby<\/strong>:<\/h4>\n<p>Kombin\u00e1ciou hodnotiaceho po\u013ea s otvorenou ot\u00e1zkou, napr\u00edklad \"\u010co by sme mohli zlep\u0161i\u0165\" alebo \"\u010co sa v\u00e1m na va\u0161ej sk\u00fasenosti najviac p\u00e1\u010dilo\", mo\u017eno z\u00edska\u0165 kvantitat\u00edvne aj kvalitat\u00edvne \u00fadaje. To v\u00e1m umo\u017en\u00ed pochopi\u0165 nielen hodnotenie, ale aj d\u00f4vody, ktor\u00e9 za n\u00edm stoja.<\/p>\n<h4><strong>5 Podpora \u00fa\u010dasti z\u00e1kazn\u00edkov<\/strong>:<\/h4>\n<p>\u017diados\u0165 o hodnotenie je sp\u00f4sob, ako zapoji\u0165 z\u00e1kazn\u00edkov do procesu neust\u00e1leho zlep\u0161ovania va\u0161ej spolo\u010dnosti. Z\u00e1kazn\u00edci, ktor\u00ed sa c\u00edtia vypo\u010dut\u00ed, si s v\u00e4\u010d\u0161ou pravdepodobnos\u0165ou vytvoria lojalitu k va\u0161ej zna\u010dke.<\/p>\n<h3>Pr\u00edklad<\/h3>\n<p>Praktick\u00fdm pr\u00edkladom m\u00f4\u017ee by\u0165 rodinn\u00fd podnik \"Restaurante Las Delicias\", ktor\u00fd sa rozhodol aktualizova\u0165 svoj formul\u00e1r sp\u00e4tnej v\u00e4zby tak, aby obsahoval \u0161pecifick\u00e9 hodnotiace polia, ako napr\u00edklad \"Ohodno\u0165te kvalitu jedla\", \"Ohodno\u0165te pozornos\u0165 person\u00e1lu\" a \"Ohodno\u0165te \u010distotu podniku\".<\/p>\n<p>\u010coskoro si v\u0161imli, \u017ee priemern\u00e9 hodnotenie \"pozornosti person\u00e1lu\" v \u010dase \u0161pi\u010dky bolo ni\u017e\u0161ie v porovnan\u00ed s ostatn\u00fdmi \u010dasmi. Anal\u00fdzou dodato\u010dnej sp\u00e4tnej v\u00e4zby poskytnutej z\u00e1kazn\u00edkmi zistili, \u017ee zamestnanci sa v t\u00fdchto \u010dasoch zdaj\u00fa by\u0165 pre\u0165a\u017een\u00ed. V\u010faka t\u00fdmto inform\u00e1ci\u00e1m mohli upravi\u0165 zmeny zamestnancov tak, aby mali po\u010das \u0161pi\u010diek v\u00e4\u010d\u0161iu podporu, \u010do viedlo k zlep\u0161eniu hodnotenia \"pozornosti person\u00e1lu\" v nasleduj\u00facich t\u00fd\u017ed\u0148och.<\/p>\n<p>Tento pr\u00edklad ukazuje, ako m\u00f4\u017eu hodnotiace polia vo formul\u00e1roch sp\u00e4tnej v\u00e4zby poskytn\u00fa\u0165 cenn\u00e9 a pou\u017eite\u013en\u00e9 inform\u00e1cie na cielen\u00e9 a efekt\u00edvne zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti. Zahrnutie t\u00fdchto pol\u00ed do va\u0161ich formul\u00e1rov je mal\u00e1 \u00faprava, ktor\u00e1 m\u00f4\u017ee ma\u0165 ve\u013ek\u00fd vplyv. Na jednej strane u\u013eah\u010duje zhroma\u017e\u010fovanie u\u017eito\u010dn\u00fdch \u00fadajov a na druhej strane ukazuje z\u00e1kazn\u00edkom, \u017ee si cen\u00edte ich sp\u00e4tn\u00fa v\u00e4zbu a usilujete sa o neust\u00e1le zlep\u0161ovanie.<\/p>\n<p><strong>Nezabudnite, \u017ee sa m\u00f4\u017eete z\u00fa\u010dastni\u0165 na t\u00fd\u017edenn\u00fdch semin\u00e1roch MasterBase\u00ae Labs, kde m\u00f4\u017eete predlo\u017ei\u0165 svoje ot\u00e1zky t\u00fdkaj\u00face sa konfigur\u00e1cie skupine odborn\u00edkov.<\/strong><\/p>\n<p><a href=\"https:\/\/masterbase.com\/sk\/es\/es\/es\/laboratoria-lp-mba\/\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"16641\" data-permalink=\"https:\/\/masterbase.com\/sk\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/mb-labs\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" data-orig-size=\"496,237\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"MasterBase Labs\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" class=\"aligncenter wp-image-16641\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/09\/MB-Labs-300x143.png?resize=800%2C382&#038;ssl=1\" alt=\"Laborat\u00f3ri\u00e1 MasterBase\" width=\"800\" height=\"382\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=300%2C143&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?w=496&amp;ssl=1 496w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/publicsmartview.masterbase.com\/v1\/66fc1449c42fb45ce4557383\/\"><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"13573\" data-permalink=\"https:\/\/masterbase.com\/sk\/necesitas-construir-un-smartview-con-una-galeria-de-imagenes-para-un-anuncio-o-blog\/masterbase\/captura-de-pantalla-2024-04-22-151659\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=807%2C257&amp;ssl=1\" data-orig-size=\"807,257\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"video creadores\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=800%2C255&amp;ssl=1\" class=\"aligncenter wp-image-13573\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659-300x96.png?resize=784%2C251&#038;ssl=1\" alt=\"tvorcovia vide\u00ed\" width=\"784\" height=\"251\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=300%2C96&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=768%2C245&amp;ssl=1 768w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=800%2C257&amp;ssl=1 800w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?w=807&amp;ssl=1 807w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>V dne\u0161nom konkuren\u010dnom prostred\u00ed, kde je z\u00e1kazn\u00edcka sk\u00fasenos\u0165 k\u013e\u00fa\u010dov\u00fdm faktorom \u00faspechu ka\u017ed\u00e9ho podniku, sa z\u00edskavanie priamej sp\u00e4tnej v\u00e4zby stalo nevyhnutnou praxou.<\/p>","protected":false},"author":239642484,"featured_media":16669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-16639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mejora la retroalimentaci\u00f3n con tus clientes. Perm\u00edteles calificarte - MasterBase\u00ae<\/title>\n<meta name=\"description\" content=\"En el entorno competitivo de hoy, en que la experiencia del cliente es un factor clave para el \u00e9xito de cualquier negocio, obtener retroalimentaci\u00f3n directa se ha convertido en una pr\u00e1ctica esencial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/sk\/zlepsite-spatnu-vazbu-pre-svojich-zakaznikov-tym-ze-im-umoznite-aby-vas-hodnotili\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejora la retroalimentaci\u00f3n con tus clientes. Perm\u00edteles calificarte - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"En el entorno competitivo de hoy, en que la experiencia del cliente es un factor clave para el \u00e9xito de cualquier negocio, obtener retroalimentaci\u00f3n directa se ha convertido en una pr\u00e1ctica esencial.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/masterbase.com\/sk\/zlepsite-spatnu-vazbu-pre-svojich-zakaznikov-tym-ze-im-umoznite-aby-vas-hodnotili\/masterbase\/\" \/>\n<meta property=\"og:site_name\" content=\"MasterBase\u00ae\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-23T19:36:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-04T15:11:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/2-1.png?fit=2250%2C2250&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2250\" \/>\n\t<meta property=\"og:image:height\" content=\"2250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alejandro Dur\u00e1n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alejandro Dur\u00e1n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/id\\\/meningkatkan-umpan-balik-kepada-pelanggan-anda-dengan-mengizinkan-mereka-untuk-menilai-anda\\\/masterbase\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/id\\\/meningkatkan-umpan-balik-kepada-pelanggan-anda-dengan-mengizinkan-mereka-untuk-menilai-anda\\\/masterbase\\\/\"},\"author\":{\"name\":\"Alejandro Dur\u00e1n\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/en\\\/#\\\/schema\\\/person\\\/3d21ff79b63b95ca967e019b4c633701\"},\"headline\":\"Mejora la retroalimentaci\u00f3n con tus clientes. 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