{"id":16639,"date":"2024-09-23T22:36:09","date_gmt":"2024-09-23T19:36:09","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/?p=16639"},"modified":"2024-10-04T18:11:51","modified_gmt":"2024-10-04T15:11:51","slug":"imbunatatiti-feedback-ul-pentru-clientii-dvs-permitandu-le-sa-va-evalueze","status":"publish","type":"post","link":"https:\/\/masterbase.com\/ro\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/","title":{"rendered":"\u00cembun\u0103t\u0103\u021bi\u021bi feedback-ul cu clien\u021bii dvs. Permite\u021bi-le s\u0103 v\u0103 evalueze"},"content":{"rendered":"<h2>Este esen\u021bial s\u0103 \u0219tim ce cred clien\u021bii no\u0219tri pentru a ne \u00eembun\u0103t\u0103\u021bi continuu produsele, serviciile \u0219i experien\u021ba general\u0103 pe care o oferim.<\/h2>\n<p>O modalitate eficient\u0103 \u0219i puternic\u0103 de a capta acest feedback valoros este utilizarea formularelor de feedback care includ un c\u00e2mp \"rating\". Acest element mic, dar semnificativ, poate transforma modul \u00een care \u00een\u021belegem \u0219i r\u0103spundem la experien\u021bele clien\u021bilor no\u0219tri \u0219i ne poate pozi\u021biona ca un brand care este dispus s\u0103 \u00eei asculte.<\/p>\n<h3><strong>Beneficiile dumneavoastr\u0103: <\/strong><\/h3>\n<h4><strong>1 U\u0219urin\u021ba de utilizare \u0219i viteza<\/strong>:<\/h4>\n<p>Formularele cu c\u00e2mpuri de evaluare permit clien\u021bilor s\u0103 \u00ee\u0219i exprime rapid nivelul de satisfac\u021bie. C\u00e2mpurile precum \"evalua\u021bi-v\u0103 experien\u021ba de la 1 la 5 stele\" sau \"de la 1 la 10\" sunt intuitive \u0219i necesit\u0103 pu\u021bin timp pentru completare, cresc\u00e2nd astfel probabilitatea ca clientul s\u0103 r\u0103spund\u0103.<\/p>\n<h4><strong>2 Colectarea datelor cantitative<\/strong>:<\/h4>\n<p>Evalu\u0103rile ofer\u0103 date numerice clare care pot fi analizate cu u\u0219urin\u021b\u0103. La prima vedere, pute\u021bi identifica tendin\u021bele \u00een opiniile clien\u021bilor \u0219i pute\u021bi afla nivelul general de satisfac\u021bie cu privire la diferite aspecte ale activit\u0103\u021bii dvs.<\/p>\n<h4><strong>3 Identificarea domeniilor de \u00eembun\u0103t\u0103\u021bire<\/strong>:<\/h4>\n<p>Dac\u0103 observa\u021bi c\u0103 anumite aspecte (de exemplu, \"rapiditatea serviciului\" sau \"calitatea produsului\") primesc \u00een mod repetat calificative sc\u0103zute, pute\u021bi acorda prioritate acelor domenii pentru \u00eembun\u0103t\u0103\u021bire. Acest lucru permite luarea deciziilor \u00een cuno\u0219tin\u021b\u0103 de cauz\u0103 \u0219i alocarea mai eficient\u0103 a resurselor.<\/p>\n<h4><strong>4 Oportunitatea de a aprofunda feedback-ul<\/strong>:<\/h4>\n<p>Prin combinarea unui c\u00e2mp de evaluare cu o \u00eentrebare deschis\u0103 precum \"Ce am putea \u00eembun\u0103t\u0103\u021bi\" sau \"Ce v-a pl\u0103cut cel mai mult la experien\u021ba dumneavoastr\u0103\", se pot ob\u021bine at\u00e2t date cantitative, c\u00e2t \u0219i calitative. Acest lucru v\u0103 permite s\u0103 \u00een\u021belege\u021bi nu numai ratingul, ci \u0219i motivele din spatele acestuia.<\/p>\n<h4><strong>5 \u00cencurajarea particip\u0103rii clien\u021bilor<\/strong>:<\/h4>\n<p>Solicitarea unui rating este o modalitate de a implica clien\u021bii \u00een procesul de \u00eembun\u0103t\u0103\u021bire continu\u0103 a companiei dumneavoastr\u0103. Clien\u021bii care se simt asculta\u021bi sunt mai predispu\u0219i s\u0103 dezvolte loialitate fa\u021b\u0103 de marca dumneavoastr\u0103.<\/p>\n<h3>Exemplu<\/h3>\n<p>Un exemplu practic ar putea fi \"Restaurante Las Delicias\", o afacere de familie care a decis s\u0103 \u00ee\u0219i actualizeze formularul de feedback pentru a include c\u00e2mpuri de evaluare specifice precum \"Evalua\u021bi calitatea m\u00e2nc\u0103rii\", \"Evalua\u021bi aten\u021bia personalului\" \u0219i \"Evalua\u021bi cur\u0103\u021benia localului\".<\/p>\n<p>Ace\u0219tia au observat cur\u00e2nd c\u0103 ratingul mediu pentru \"aten\u021bia personalului\" \u00een timpul orelor de v\u00e2rf era mai mic \u00een compara\u021bie cu alte ore. Analiz\u00e2nd feedback-ul suplimentar furnizat de clien\u021bi, ace\u0219tia \u0219i-au dat seama c\u0103 personalul p\u0103rea s\u0103 fie supra\u00eenc\u0103rcat \u00een timpul acestor ore. Cu aceste informa\u021bii, au putut s\u0103 ajusteze turele angaja\u021bilor pentru a avea mai mult sprijin \u00een timpul orelor de v\u00e2rf, ceea ce a dus la o \u00eembun\u0103t\u0103\u021bire a ratingului \"aten\u021biei personalului\" \u00een s\u0103pt\u0103m\u00e2nile urm\u0103toare.<\/p>\n<p>Acest exemplu demonstreaz\u0103 modul \u00een care c\u00e2mpurile de evaluare din formularele de feedback pot furniza informa\u021bii valoroase \u0219i utile pentru \u00eembun\u0103t\u0103\u021birea experien\u021bei clien\u021bilor \u00eentr-un mod direc\u021bionat \u0219i eficient. Includerea acestor c\u00e2mpuri \u00een formularele dvs. este o mic\u0103 modificare care poate avea un impact mare. Pe de o parte, faciliteaz\u0103 colectarea de date utile, iar pe de alt\u0103 parte, arat\u0103 clien\u021bilor dvs. c\u0103 le aprecia\u021bi feedback-ul \u0219i c\u0103 v\u0103 angaja\u021bi s\u0103 v\u0103 \u00eembun\u0103t\u0103\u021bi\u021bi continuu.<\/p>\n<p><strong>Nu uita\u021bi c\u0103 pute\u021bi participa s\u0103pt\u0103m\u00e2nal la laboratoarele MasterBase\u00ae Labs, unde pute\u021bi prezenta \u00eentreb\u0103rile dvs. de configurare unui grup de exper\u021bi.<\/strong><\/p>\n<p><a href=\"https:\/\/masterbase.com\/ro\/es\/es\/es\/lp-mba-labs\/\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"16641\" data-permalink=\"https:\/\/masterbase.com\/ro\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/mb-labs\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" data-orig-size=\"496,237\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"MasterBase Labs\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" class=\"aligncenter wp-image-16641\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/09\/MB-Labs-300x143.png?resize=800%2C382&#038;ssl=1\" alt=\"Laboratoare MasterBase\" width=\"800\" height=\"382\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=300%2C143&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?w=496&amp;ssl=1 496w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/publicsmartview.masterbase.com\/v1\/66fc1449c42fb45ce4557383\/\"><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"13573\" data-permalink=\"https:\/\/masterbase.com\/ro\/necesitas-construir-un-smartview-con-una-galeria-de-imagenes-para-un-anuncio-o-blog\/masterbase\/captura-de-pantalla-2024-04-22-151659\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=807%2C257&amp;ssl=1\" data-orig-size=\"807,257\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"video creadores\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=800%2C255&amp;ssl=1\" class=\"aligncenter wp-image-13573\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659-300x96.png?resize=784%2C251&#038;ssl=1\" alt=\"creatori video\" width=\"784\" height=\"251\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=300%2C96&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=768%2C245&amp;ssl=1 768w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=800%2C257&amp;ssl=1 800w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?w=807&amp;ssl=1 807w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00cen mediul concuren\u021bial actual, \u00een care experien\u021ba clien\u021bilor este un factor cheie pentru succesul oric\u0103rei afaceri, ob\u021binerea de feedback direct a devenit o practic\u0103 esen\u021bial\u0103.<\/p>","protected":false},"author":239642484,"featured_media":16669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-16639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mejora la retroalimentaci\u00f3n con tus clientes. Perm\u00edteles calificarte - MasterBase\u00ae<\/title>\n<meta name=\"description\" content=\"En el entorno competitivo de hoy, en que la experiencia del cliente es un factor clave para el \u00e9xito de cualquier negocio, obtener retroalimentaci\u00f3n directa se ha convertido en una pr\u00e1ctica esencial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/ro\/imbunatatiti-feedback-ul-pentru-clientii-dvs-permitandu-le-sa-va-evalueze\/baza-de-master\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejora la retroalimentaci\u00f3n con tus clientes. Perm\u00edteles calificarte - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"En el entorno competitivo de hoy, en que la experiencia del cliente es un factor clave para el \u00e9xito de cualquier negocio, obtener retroalimentaci\u00f3n directa se ha convertido en una pr\u00e1ctica esencial.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/masterbase.com\/ro\/imbunatatiti-feedback-ul-pentru-clientii-dvs-permitandu-le-sa-va-evalueze\/baza-de-master\/\" \/>\n<meta property=\"og:site_name\" content=\"MasterBase\u00ae\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-23T19:36:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-04T15:11:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/2-1.png?fit=2250%2C2250&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2250\" \/>\n\t<meta property=\"og:image:height\" content=\"2250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alejandro Dur\u00e1n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alejandro Dur\u00e1n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/id\\\/meningkatkan-umpan-balik-kepada-pelanggan-anda-dengan-mengizinkan-mereka-untuk-menilai-anda\\\/masterbase\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/id\\\/meningkatkan-umpan-balik-kepada-pelanggan-anda-dengan-mengizinkan-mereka-untuk-menilai-anda\\\/masterbase\\\/\"},\"author\":{\"name\":\"Alejandro Dur\u00e1n\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/en\\\/#\\\/schema\\\/person\\\/3d21ff79b63b95ca967e019b4c633701\"},\"headline\":\"Mejora la retroalimentaci\u00f3n con tus clientes. 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