{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"vantagens-da-automatizacao-do-servico-ao-cliente","status":"publish","type":"post","link":"https:\/\/masterbase.com\/pt\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Vantagens da automatiza\u00e7\u00e3o no servi\u00e7o de apoio ao cliente"},"content":{"rendered":"<p>Quer se trate de uma pequena empresa com um \u00fanico agente de servi\u00e7o ao cliente ou de uma grande empresa com uma equipa de apoio composta por dezenas (ou mesmo centenas) de executivos, temos quase a certeza de que todos eles est\u00e3o sempre muito ocupados.<\/p>\n<p>O servi\u00e7o ao cliente \u00e9 hoje mais importante do que nunca, e a utiliza\u00e7\u00e3o da automatiza\u00e7\u00e3o ajuda a prestar um servi\u00e7o de primeira classe.<\/p>\n<p>Algumas empresas resistem \u00e0 automatiza\u00e7\u00e3o nesta \u00e1rea porque receiam que o facto de confiarem nos chatbots empobre\u00e7a a experi\u00eancia pessoa-a-pessoa. Mas esse receio \u00e9 infundado, uma vez que a automatiza\u00e7\u00e3o liberta a sua equipa de trabalhar em um ou dois pontos de contacto, permitindo-lhes prestar um servi\u00e7o de alta qualidade que beneficia os clientes em todos os pontos de contacto.<\/p>\n<p>Eis quatro formas em que a automatiza\u00e7\u00e3o do servi\u00e7o ao cliente pode beneficiar e at\u00e9 mesmo encantar os seus clientes.<\/p>\n<h2>1. o acompanhamento dos clientes \u00e9 simplificado<\/h2>\n<p>O ideal \u00e9 um suporte omnicanal sem falhas, pelo que \u00e9 necess\u00e1rio saber como e quando acompanhar os clientes.<\/p>\n<p>Quando as suas equipas contactam os clientes para dar seguimento a um problema de assist\u00eancia, acontecem v\u00e1rias coisas:<\/p>\n<ul>\n<li>Os seus clientes apercebem-se de que a sua empresa se preocupa com a resolu\u00e7\u00e3o do problema.<\/li>\n<li>D\u00e3o-lhes a oportunidade de informar se ainda existem problemas, algo que n\u00e3o teriam feito sem o contacto adicional.<\/li>\n<li>A sua empresa tem uma nova oportunidade de estabelecer uma liga\u00e7\u00e3o com o cliente.<\/li>\n<\/ul>\n<p>No entanto, o acompanhamento pode ser dif\u00edcil: a sua equipa de assist\u00eancia pode n\u00e3o ter tempo ou recursos para telefonar ou enviar um e-mail a todas as pessoas que ajudou.<\/p>\n<p>A consolida\u00e7\u00e3o autom\u00e1tica de m\u00faltiplos canais de comunica\u00e7\u00e3o numa \u00fanica ferramenta pode ser de grande ajuda.<\/p>\n<h2>2. Pode oferecer um servi\u00e7o personalizado \u00e0 escala<\/h2>\n<p>Se espera proporcionar uma experi\u00eancia \u00f3ptima ao cliente (orgulha-se de conhecer as necessidades dos seus clientes), um servi\u00e7o personalizado em grande escala pode parecer quase imposs\u00edvel.<\/p>\n<p>No entanto, pode utilizar a automatiza\u00e7\u00e3o para consolidar as informa\u00e7\u00f5es sobre os clientes num \u00fanico local, deixando-lhe tempo para se concentrar em dar aquele toque pessoal.<\/p>\n<p>Por exemplo, pode atualizar os contactos na sua ferramenta de gest\u00e3o das rela\u00e7\u00f5es com os clientes (CRM) com interac\u00e7\u00f5es de bilhetes de apoio, ou inscrever um novo cliente num programa de resposta a perguntas frequentes.<\/p>\n<h2>3. As preocupa\u00e7\u00f5es complexas dos clientes podem ser totalmente resolvidas<\/h2>\n<p>Algumas perguntas ou preocupa\u00e7\u00f5es dos clientes s\u00e3o relativamente f\u00e1ceis de resolver. Se algu\u00e9m precisar de uma atualiza\u00e7\u00e3o sobre uma encomenda enviada ou de informa\u00e7\u00f5es sobre uma pol\u00edtica de devolu\u00e7\u00f5es, por exemplo, estas s\u00e3o quest\u00f5es simples.<\/p>\n<p>Por vezes, por\u00e9m, os clientes t\u00eam preocupa\u00e7\u00f5es ou problemas complexos. Talvez um cliente que utiliza o seu produto ou servi\u00e7o tenha tido continuamente problemas t\u00e9cnicos complexos que necessitam de aten\u00e7\u00e3o, ou algu\u00e9m insiste que os seus produtos t\u00eam chegado repetidamente danificados.<\/p>\n<p>Pode ser necess\u00e1rio marcar outros membros da equipa ou encaminhar a quest\u00e3o para uma equipa diferente no caso de problemas mais complexos, mantendo os seus clientes tranquilos. A automatiza\u00e7\u00e3o pode ajud\u00e1-lo a encaminhar os pedidos para as equipas certas e resumir o estado atual para facilitar a transfer\u00eancia.<\/p>\n<p>Quanto mais completa e eficiente for a gest\u00e3o dos problemas dos clientes, melhor, e a automatiza\u00e7\u00e3o pode garantir que nada \u00e9 esquecido.<\/p>\n<h2>4. As quest\u00f5es de servi\u00e7o ao cliente s\u00e3o resolvidas rapidamente em todas as plataformas.<\/h2>\n<p>O cliente de hoje tem grandes expectativas em todos os dom\u00ednios, o que pode influenciar diretamente a forma como percepciona a sua experi\u00eancia com a sua empresa. Uma dessas expectativas \u00e9 a rapidez.<\/p>\n<p>De acordo com um estudo, 90% dos consumidores querem respostas imediatas (no prazo de 10 minutos) e, de acordo com outro, 48% dos consumidores esperam uma resposta nas redes sociais no prazo de 24 horas.<\/p>\n<p>Quando a automatiza\u00e7\u00e3o \u00e9 aproveitada, \u00e9 mais f\u00e1cil satisfazer estas expectativas.<\/p>\n<h2>5. N\u00e3o perde de vista os n\u00fameros<\/h2>\n<p>Embora a atribui\u00e7\u00e3o de uma pontua\u00e7\u00e3o num\u00e9rica \u00e0 assist\u00eancia prestada pela sua equipa possa parecer dura, trata-se de uma ferramenta transparente que permite a cada membro da equipa saber como est\u00e1 a evoluir, de uma forma muito mais tang\u00edvel do que um simples \"bom\".<\/p>\n<p>A maior parte das aplica\u00e7\u00f5es de servi\u00e7o ao cliente tem rastreadores de m\u00e9tricas incorporados, mas por vezes \u00e9 necess\u00e1rio personalizar mais o rastreio de m\u00e9tricas.<\/p>\n<p>A cria\u00e7\u00e3o de um processo automatizado que envia os bilhetes para uma folha de c\u00e1lculo ou base de dados, para que possa efetuar os seus pr\u00f3prios c\u00e1lculos, poupa tempo e facilita o processo global.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">Apoie a sua equipa de servi\u00e7o ao cliente com a automatiza\u00e7\u00e3o<\/span><\/strong><\/p>\n<p>A sua equipa de apoio mant\u00e9m os seus clientes satisfeitos, por isso, cuide deles tamb\u00e9m. A automatiza\u00e7\u00e3o dos processos ajuda a aliviar as exig\u00eancias da sua equipa de apoio ao cliente, para que esta se possa concentrar em prestar um servi\u00e7o de excel\u00eancia.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Quer se trate de uma pequena empresa com um \u00fanico agente de servi\u00e7o ao cliente ou de uma grande empresa com uma equipa de apoio composta por dezenas (ou mesmo centenas) de executivos, temos quase a certeza de que todos eles est\u00e3o sempre muito ocupados.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/pt\/vantagens-da-automatizacao-do-servico-ao-cliente\/base-principal\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre muy ocupados.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/masterbase.com\/pt\/vantagens-da-automatizacao-do-servico-ao-cliente\/base-principal\/\" \/>\n<meta property=\"og:site_name\" content=\"MasterBase\u00ae\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-24T18:43:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-26T10:00:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alejandro Dur\u00e1n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alejandro Dur\u00e1n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/\"},\"author\":{\"name\":\"Alejandro Dur\u00e1n\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#\\\/schema\\\/person\\\/3d21ff79b63b95ca967e019b4c633701\"},\"headline\":\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente\",\"datePublished\":\"2023-04-24T18:43:41+00:00\",\"dateModified\":\"2023-12-26T10:00:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/\"},\"wordCount\":889,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/1-2.png?fit=1500%2C1200&ssl=1\",\"keywords\":[\"Atenci\u00f3n al Cliente\"],\"articleSection\":[\"Automatizaci\u00f3n\"],\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/\",\"url\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/\",\"name\":\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/1-2.png?fit=1500%2C1200&ssl=1\",\"datePublished\":\"2023-04-24T18:43:41+00:00\",\"dateModified\":\"2023-12-26T10:00:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/1-2.png?fit=1500%2C1200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/1-2.png?fit=1500%2C1200&ssl=1\",\"width\":1500,\"height\":1200,\"caption\":\"email marketing\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/zh\\\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\\\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/masterbase.com\\\/pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/masterbase.com\\\/es\\\/\",\"name\":\"MasterBase\u00ae\",\"description\":\"Automatas that work for you\",\"publisher\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/masterbase.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#organization\",\"name\":\"MasterBase\u00ae\",\"url\":\"https:\\\/\\\/masterbase.com\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Logo_negro_sinslogan.png?fit=1476%2C972&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/masterbase.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Logo_negro_sinslogan.png?fit=1476%2C972&ssl=1\",\"width\":1476,\"height\":972,\"caption\":\"MasterBase\u00ae\"},\"image\":{\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/masterbase.com\\\/es\\\/#\\\/schema\\\/person\\\/3d21ff79b63b95ca967e019b4c633701\",\"name\":\"Alejandro Dur\u00e1n\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g\",\"caption\":\"Alejandro Dur\u00e1n\"},\"description\":\"Chief Marketing Ofiicer\",\"url\":\"https:\\\/\\\/masterbase.com\\\/pt\\\/author\\\/aledurmc1970\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Benef\u00edcios da automa\u00e7\u00e3o do atendimento ao cliente - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae Automa\u00e7\u00e3o do atendimento ao cliente","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/masterbase.com\/pt\/vantagens-da-automatizacao-do-servico-ao-cliente\/base-principal\/","og_locale":"pt_PT","og_type":"article","og_title":"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae","og_description":"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre muy ocupados.\u00a0","og_url":"https:\/\/masterbase.com\/pt\/vantagens-da-automatizacao-do-servico-ao-cliente\/base-principal\/","og_site_name":"MasterBase\u00ae","article_published_time":"2023-04-24T18:43:41+00:00","article_modified_time":"2023-12-26T10:00:33+00:00","og_image":[{"width":1500,"height":1200,"url":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","type":"image\/png"}],"author":"Alejandro Dur\u00e1n","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Alejandro Dur\u00e1n","Tempo estimado de leitura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#article","isPartOf":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/"},"author":{"name":"Alejandro Dur\u00e1n","@id":"https:\/\/masterbase.com\/es\/#\/schema\/person\/3d21ff79b63b95ca967e019b4c633701"},"headline":"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente","datePublished":"2023-04-24T18:43:41+00:00","dateModified":"2023-12-26T10:00:33+00:00","mainEntityOfPage":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/"},"wordCount":889,"commentCount":0,"publisher":{"@id":"https:\/\/masterbase.com\/es\/#organization"},"image":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","keywords":["Atenci\u00f3n al Cliente"],"articleSection":["Automatizaci\u00f3n"],"inLanguage":"pt-PT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/","url":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/","name":"Benef\u00edcios da automa\u00e7\u00e3o do atendimento ao cliente - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae - MasterBase\u00ae Automa\u00e7\u00e3o do atendimento ao cliente","isPartOf":{"@id":"https:\/\/masterbase.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#primaryimage"},"image":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","datePublished":"2023-04-24T18:43:41+00:00","dateModified":"2023-12-26T10:00:33+00:00","breadcrumb":{"@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#primaryimage","url":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","contentUrl":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","width":1500,"height":1200,"caption":"email marketing"},{"@type":"BreadcrumbList","@id":"https:\/\/masterbase.com\/zh\/%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1%e8%87%aa%e5%8a%a8%e5%8c%96%e7%9a%84%e5%a5%bd%e5%a4%84\/%e4%b8%bb%e5%9f%ba%e5%9c%b0\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/masterbase.com\/pt\/"},{"@type":"ListItem","position":2,"name":"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente"}]},{"@type":"WebSite","@id":"https:\/\/masterbase.com\/es\/#website","url":"https:\/\/masterbase.com\/es\/","name":"MasterBase","description":"Aut\u00f3matos que trabalham para si","publisher":{"@id":"https:\/\/masterbase.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/masterbase.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/masterbase.com\/es\/#organization","name":"MasterBase","url":"https:\/\/masterbase.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/masterbase.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/09\/Logo_negro_sinslogan.png?fit=1476%2C972&ssl=1","contentUrl":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/09\/Logo_negro_sinslogan.png?fit=1476%2C972&ssl=1","width":1476,"height":972,"caption":"MasterBase\u00ae"},"image":{"@id":"https:\/\/masterbase.com\/es\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/masterbase.com\/es\/#\/schema\/person\/3d21ff79b63b95ca967e019b4c633701","name":"Alejandro Dur\u00e1n","image":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/secure.gravatar.com\/avatar\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7fe6c9cd72fdfdd05519326fb5760e0745d9540d0bddb8b16403235a121c8e64?s=96&d=identicon&r=g","caption":"Alejandro Dur\u00e1n"},"description":"Diretor de Marketing","url":"https:\/\/masterbase.com\/pt\/author\/aledurmc1970\/"}]}},"jetpack_publicize_connections":[],"jetpack_likes_enabled":false,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pf6Ilf-1N0","jetpack_featured_media_url":"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2023\/12\/1-2.png?fit=1500%2C1200&ssl=1","_links":{"self":[{"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/posts\/6882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/users\/239642484"}],"replies":[{"embeddable":true,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/comments?post=6882"}],"version-history":[{"count":1,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/posts\/6882\/revisions"}],"predecessor-version":[{"id":7064,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/posts\/6882\/revisions\/7064"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/media\/7062"}],"wp:attachment":[{"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/media?parent=6882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/categories?post=6882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterbase.com\/pt\/wp-json\/wp\/v2\/tags?post=6882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}