{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"fordelene-med-automatisering-av-kundeservice","status":"publish","type":"post","link":"https:\/\/masterbase.com\/nb\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Fordeler med automatisering i kundeservice"},"content":{"rendered":"<p>Enten du er et lite selskap med \u00e9n enkelt kundebehandler eller et stort konsern med et supportteam best\u00e5ende av flere titalls (eller hundrevis) medarbeidere, er vi nesten sikre p\u00e5 at alle har det sv\u00e6rt travelt.<\/p>\n<p>Kundeservice er viktigere i dag enn noen gang f\u00f8r, og bruk av automatisering bidrar til \u00e5 levere f\u00f8rsteklasses service.<\/p>\n<p>Noen bedrifter motsetter seg automatisering p\u00e5 dette omr\u00e5det fordi de frykter at chatroboter vil utarme den personlige kundeopplevelsen. Men denne frykten er ubegrunnet, ettersom automatisering faktisk frigj\u00f8r teamet ditt fra \u00e5 jobbe med ett eller to ber\u00f8ringspunkter, slik at de kan levere en tjeneste av h\u00f8y kvalitet som kommer kundene til gode p\u00e5 alle ber\u00f8ringspunkter.<\/p>\n<p>Her er fire m\u00e5ter \u00e5 automatisere kundeservice p\u00e5 som kan komme kundene til gode og til og med glede dem.<\/p>\n<h2>1. Kundeoppf\u00f8lgingen er str\u00f8mlinjeformet<\/h2>\n<p>S\u00f8ml\u00f8s omnikanalsupport er ideelt, s\u00e5 du m\u00e5 vite hvordan og n\u00e5r du skal f\u00f8lge opp kundene dine.<\/p>\n<p>N\u00e5r teamene dine kontakter kunder for \u00e5 f\u00f8lge opp et supportproblem, skjer det flere ting:<\/p>\n<ul>\n<li>Kundene dine merker at bedriften bryr seg om hvorvidt problemet er l\u00f8st.<\/li>\n<li>De gir dem muligheten til \u00e5 melde fra hvis det fortsatt er problemer, noe de ikke ville ha gjort uten den ekstra kontakten.<\/li>\n<li>Bedriften din har en ny mulighet til \u00e5 etablere en forbindelse med kunden.<\/li>\n<\/ul>\n<p>Det kan imidlertid v\u00e6re vanskelig \u00e5 f\u00f8lge opp: Det er ikke sikkert at assistanseteamet ditt har tid eller ressurser til \u00e5 ringe eller sende e-post til alle de har hjulpet.<\/p>\n<p>Den automatiske konsolideringen av flere kommunikasjonskanaler i ett enkelt verkt\u00f8y kan v\u00e6re til stor hjelp.<\/p>\n<h2>2. Du kan tilby en personlig tilpasset tjeneste i stor skala<\/h2>\n<p>Hvis du forventer \u00e5 gi kundene en optimal kundeopplevelse (du er stolt av \u00e5 kjenne kundenes behov), kan en storstilt personalisert tjeneste virke nesten umulig.<\/p>\n<p>Du kan imidlertid bruke automatisering til \u00e5 samle kundeinformasjon p\u00e5 ett sted, slik at du f\u00e5r tid til \u00e5 fokusere p\u00e5 \u00e5 levere den personlige kontakten.<\/p>\n<p>Du kan for eksempel oppdatere kontaktene i CRM-verkt\u00f8yet (Customer Relationship Management) med interaksjoner i supportsaker, eller melde inn en ny kunde i et program for \u00e5 svare p\u00e5 ofte stilte sp\u00f8rsm\u00e5l.<\/p>\n<h2>3. Komplekse kundeproblemer kan l\u00f8ses fullt ut<\/h2>\n<p>Noen kundesp\u00f8rsm\u00e5l eller bekymringer er relativt enkle \u00e5 l\u00f8se. Hvis noen for eksempel trenger en oppdatering om en sendt pakke eller informasjon om returrettigheter, er dette enkle sp\u00f8rsm\u00e5l.<\/p>\n<p>Noen ganger har kundene imidlertid komplekse bekymringer eller problemer. Kanskje har en kunde som bruker produktet eller tjenesten din, gjentatte ganger hatt komplekse tekniske problemer som m\u00e5 l\u00f8ses, eller noen insisterer p\u00e5 at produktene dine gjentatte ganger har kommet frem skadet.<\/p>\n<p>Det kan hende du m\u00e5 tagge andre teammedlemmer eller eskalere problemet til et annet team ved mer komplekse problemer, samtidig som du holder kundene trygge. Automatisering kan hjelpe deg med \u00e5 rute tickets til de rette teamene og oppsummere statusen slik at det blir enklere \u00e5 overlevere dem.<\/p>\n<p>Jo grundigere og mer effektiv h\u00e5ndteringen av kundeproblemer er, desto bedre, og automatisering kan sikre at ingenting blir oversett.<\/p>\n<h2>4. Kundeserviceproblemer l\u00f8ses raskt p\u00e5 tvers av alle plattformer.<\/h2>\n<p>Dagens kunder har h\u00f8ye forventninger til alt, noe som kan ha direkte innvirkning p\u00e5 hvordan de oppfatter opplevelsen med bedriften din. En av disse forventningene er hastighet.<\/p>\n<p>If\u00f8lge en studie \u00f8nsker 90% av forbrukerne umiddelbar respons (innen 10 minutter), og if\u00f8lge en annen forventer 48% av forbrukerne \u00e5 f\u00e5 svar p\u00e5 sosiale medier innen 24 timer.<\/p>\n<p>N\u00e5r automatiseringen utnyttes, er det lettere \u00e5 innfri disse forventningene.<\/p>\n<h2>5. Du mister ikke tallene av syne<\/h2>\n<p>Selv om det kan h\u00f8res strengt ut \u00e5 sette en numerisk poengsum p\u00e5 hjelpen teamet ditt yter, er det et transparent verkt\u00f8y som gj\u00f8r det mulig for hvert enkelt teammedlem \u00e5 vite hvordan de gj\u00f8r det, p\u00e5 en mye mer h\u00e5ndgripelig m\u00e5te enn et enkelt \"bra\".<\/p>\n<p>De fleste kundeserviceapplikasjoner har innebygde m\u00e5leverkt\u00f8y, men noen ganger trenger du mer skredders\u00f8m for \u00e5 spore m\u00e5leverkt\u00f8y.<\/p>\n<p>Ved \u00e5 lage en automatisert prosess som sender billetter til et regneark eller en database, slik at du kan gj\u00f8re dine egne beregninger, sparer du tid og gj\u00f8r prosessen enklere.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">St\u00f8tt kundeserviceteamet ditt med automatisering<\/span><\/strong><\/p>\n<p>Supportteamet ditt s\u00f8rger for at kundene dine er forn\u00f8yde, s\u00e5 ta vare p\u00e5 dem ogs\u00e5. Automatisering av prosesser bidrar til \u00e5 lette kravene til kundeserviceteamet, slik at de kan fokusere p\u00e5 \u00e5 levere utmerket service.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Enten du er et lite selskap med \u00e9n enkelt kundebehandler eller et stort konsern med et supportteam best\u00e5ende av flere titalls (eller hundrevis) medarbeidere, er vi nesten sikre p\u00e5 at alle har det sv\u00e6rt travelt.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is 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