{"id":6877,"date":"2023-03-27T21:43:00","date_gmt":"2023-03-27T18:43:00","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6877"},"modified":"2023-12-24T20:52:07","modified_gmt":"2023-12-24T18:52:07","slug":"ka-automatizacija-palidz-darbiniekiem-radit-lielaku-vertibu","status":"publish","type":"post","link":"https:\/\/masterbase.com\/lv\/como-la-automatizacion-ayuda-a-los-empleados-a-generar-mas-valor\/masterbase\/","title":{"rendered":"K\u0101 automatiz\u0101cija pal\u012bdz darbiniekiem rad\u012bt liel\u0101ku v\u0113rt\u012bbu"},"content":{"rendered":"

Jebkura veida uz\u0146\u0113mumos bie\u017ei vien ir t\u016bksto\u0161iem uzdevumu, kas prasa darbinieku uzman\u012bbu, bet neizmanto vi\u0146u re\u0101l\u0101s prasmes, piem\u0113ram, dokumentu k\u0101rto\u0161ana, datu rakst\u012b\u0161ana vai atbild\u0113\u0161ana uz parastiem e-pastiem.<\/p>\n

Visi \u0161ie uzdevumi ir b\u016btiski uz\u0146\u0113muma darb\u012bbas nodro\u0161in\u0101\u0161anai, ta\u010du tie ir ne tikai atk\u0101rto\u0161an\u0101s un laikietilp\u012bgi, bet ar\u012b neefekt\u012bvs talantu izmantojums.<\/p>\n

Par laimi, procesu automatiz\u0101cijas att\u012bst\u012bba ir devusi organiz\u0101cij\u0101m iesp\u0113ju automatiz\u0113t daudzus no \u0161iem rut\u012bnas, bet v\u0113rt\u012bgajiem uzdevumiem, atbr\u012bvojot darbiniekus interesant\u0101kam un produkt\u012bv\u0101kam darbam un pat \u013coti sare\u017e\u0123\u012btiem uzdevumiem, lai tos veiktu efekt\u012bv\u0101k un lietder\u012bg\u0101k.<\/p>\n

Piem\u0113rs banku nozar\u0113<\/h2>\n

Vienai lielai bankai procesu automatiz\u0101cija noz\u012bm\u0113ja ne tikai uzlabot darb\u012bbas efektivit\u0101ti, bet ar\u012b dot darbiniekiem laiku piev\u0113rsties v\u0113rt\u012bg\u0101kiem darbiem un ieviest pla\u0161\u0101ka m\u0113roga inov\u0101cijas darba vietas p\u0101rvald\u012bbas tehnolo\u0123iju jom\u0101.<\/p>\n

Neskatoties uz to, ka banka ir liels un plauksto\u0161s uz\u0146\u0113mums, t\u0101 sav\u0101 darb\u012bb\u0101 bija identific\u0113jusi pla\u0161u funkciju un biznesa procesu kl\u0101stu, kurus bija iesp\u0113jams automatiz\u0113t. Un, lai gan bankai bija skaidra automatiz\u0101cijas v\u012bzija, t\u0101 apzin\u0101j\u0101s ar\u012b nepiecie\u0161am\u012bbu konsolid\u0113t atbalstu un skaidri iez\u012bm\u0113t un preciz\u0113t savu pieeju.<\/p>\n

Dr\u012bz p\u0113c projekta uzs\u0101k\u0161anas banka atkl\u0101ja aizvien vair\u0101k automatiz\u0101cijas risin\u0101jumu iesp\u0113ju. Tom\u0113r joproj\u0101m bija procesi, kas, lai gan atk\u0101rtojas un prasa daudz laika, tika uzskat\u012bti par p\u0101r\u0101k sare\u017e\u0123\u012btiem, lai tos var\u0113tu re\u0101li automatiz\u0113t.<\/p>\n

Tom\u0113r daudzas no \u0161\u012bm jom\u0101m paties\u012bb\u0101 bija risin\u0101mas probl\u0113mas. T\u0101m vienk\u0101r\u0161i bija nepiecie\u0161amas papildu iesp\u0113jas. Analiz\u0113jot konkr\u0113tus procesu uzdevumus, banka var\u0113ja izstr\u0101d\u0101t jaunus risin\u0101jumus, kas \u013cautu automatiz\u0113t arvien sare\u017e\u0123\u012bt\u0101kas oper\u0101cijas.<\/p>\n

Veiksm\u012bgas automatiz\u0101cijas iesp\u0113jas, kas ir \u013c\u0101vu\u0161as p\u0101rveidot veselas funkcijas, ir \u0161\u0101das:<\/p>\n

S\u016bdz\u012bbu izskat\u012b\u0161ana<\/h2>\n

Viena no pirmaj\u0101m jom\u0101m, kur\u0101 automatiz\u0101cijas pieredze s\u0101ka dot re\u0101lus rezult\u0101tus, bija veids, k\u0101 banka apstr\u0101d\u0101ja pat\u0113r\u0113t\u0101ju s\u016bdz\u012bbas.<\/p>\n

Daudzas no uz\u0146\u0113muma izskat\u012btaj\u0101m s\u016bdz\u012bb\u0101m vispirms tika nos\u016bt\u012btas uz galveno biroju, bet tika konstat\u0113ts, ka aptuveni 75% no t\u0101m var izskat\u012bt fili\u0101l\u0113s. Tom\u0113r \u0161o e-pasta v\u0113stu\u013cu izskat\u012b\u0161ana un noteik\u0161ana, k\u0101das darb\u012bbas j\u0101veic katr\u0101 gad\u012bjum\u0101, pras\u012bja ilgu laiku - aptuveni vienu min\u016bti uz s\u016bdz\u012bbu.<\/p>\n

Pirmo reizi s\u016bdz\u012bbu apstr\u0101dei tika izmantota automatiz\u0101cija. Tika izmantoti dabisk\u0101s valodas apstr\u0101des (NLP) algoritmi apvienojum\u0101 ar ma\u0161\u012bnm\u0101c\u012b\u0161an\u0101s klasifik\u0101cijas metod\u0113m, lai nolas\u012btu e-pasta v\u0113stules, noteiktu valodas toni un stilu, nov\u0113rt\u0113tu s\u016bdz\u012bbas raksturu un noteiktu, kurai komandai t\u0101 j\u0101sa\u0146em.<\/p>\n

P\u0113c tam ieg\u016bt\u0101 AI sist\u0113ma tika integr\u0113ta darba pl\u016bsm\u0101 ar t\u0113mu saist\u012btos posmos, lai katru s\u016bdz\u012bbu var\u0113tu p\u0101rs\u016bt\u012bt attiec\u012bgajam vad\u012bt\u0101jam. Pateicoties \u0161im risin\u0101jumam, s\u016bdz\u012bbas 80% tagad var apstr\u0101d\u0101t autom\u0101tiski no s\u0101kuma l\u012bdz beig\u0101m.<\/p>\n

Hipotek\u0101ro aizdevumu inform\u0101cijas ieg\u016b\u0161ana<\/h2>\n

Hipotek\u0101rajos kred\u012btos ir daudz svar\u012bgas inform\u0101cijas, kas j\u0101arhiv\u0113 turpm\u0101kai izmanto\u0161anai vis\u0101 kred\u012bta darb\u012bbas laik\u0101, un tas noz\u012bm\u0113, ka \u0161\u012b inform\u0101cija ir manu\u0101li j\u0101lasa, j\u0101sa\u0161\u0137iro un j\u0101arhiv\u0113. Bankas kred\u012btu komanda \u0161\u012bs darb\u012bbas veica aptuveni 150 reizes dien\u0101, vid\u0113ji 2,5 min\u016btes uz vienu dokumentu.<\/p>\n

Ar procesu automatiz\u0101cijas pal\u012bdz\u012bbu banka var\u0113ja izveidot risin\u0101jumu, kas apvienoja optisko rakstz\u012bmju atpaz\u012b\u0161anu (OCR), ma\u0161\u012bnm\u0101c\u012b\u0161anos un PLN, lai autom\u0101tiski p\u0101rrakst\u012btu sken\u0113tus hipotek\u0101ro kred\u012btu dokumentus, nolas\u012btu to saturu un ieg\u016btu un arhiv\u0113tu galvenos datus.<\/p>\n

Kop\u0161 t\u0101s darb\u012bbas uzs\u0101k\u0161anas 2019. gad\u0101 vair\u0101k nek\u0101 90% ien\u0101ko\u0161o hipotek\u0101ro aizdevumu l\u012bgumu elektronisko kopiju tiek autom\u0101tiski apstr\u0101d\u0101tas un arhiv\u0113tas katru dienu.<\/p>\n

Uz\u0146\u0113mumu banku e-pasta v\u0113stules<\/h2>\n

T\u0101pat k\u0101 jebkura cita uz\u0146\u0113m\u0113jdarb\u012bba, ar\u012b bankas ikdienas darb\u012bba bija saist\u012bta ar daudz e-pasta v\u0113stu\u013cu. T\u0101s operat\u012bv\u0101 komanda pavad\u012bja daudz laika, manu\u0101li novirzot klientu e-pasta v\u0113stules pareizajam darbiniekam.<\/p>\n

Izmantojot NLP un ma\u0161\u012bnm\u0101c\u012b\u0161an\u0101s meto\u017eu kombin\u0101ciju, komanda sp\u0113ja izveidot inteli\u0123entu sist\u0113mu, kas autom\u0101tiski identific\u0113ja ien\u0101ko\u0161o e-pasta v\u0113stu\u013cu pakalpojumu piepras\u012bjumu numurus un sa\u0161\u0137iroja tos turpm\u0101kai apstr\u0101dei. Tagad autom\u0101tiski 92% e-pasta v\u0113stu\u013cu tiek klasific\u0113ti ar 92% precizit\u0101ti, un 80% klientu tiek identific\u0113ti ar 85% precizit\u0101ti.<\/p>\n

Lai rad\u012btu \u0161os arvien sare\u017e\u0123\u012bt\u0101kos automatiz\u0113tos risin\u0101jumus un nodro\u0161in\u0101tu, ka tie ir ne tikai veiksm\u012bgi, bet ar\u012b dro\u0161i, tika piesaist\u012bta komanda, kur\u0101 ietilpst pla\u0161a spektra padzi\u013cin\u0101tas tehnisk\u0101s zin\u0101\u0161anas.<\/p>\n

Robotu ievie\u0161ana efektivit\u0101tes centr\u0101<\/h2>\n

Jau projekta s\u0101kum\u0101 banka bija izvirz\u012bjusi ambiciozu automatiz\u0101cijas m\u0113r\u0137i, un, g\u016bstot pieredzi, k\u013cuva skaidrs, ka past\u0101v papildu automatiz\u0101cijas iesp\u0113jas. \u0160odien banka automatiz\u0113 vair\u0101k nek\u0101 100 procesu gad\u0101, kas ir liels solis uz priek\u0161u, ietaupot darba stundas un atbr\u012bvojot darbiniekus, lai tie var\u0113tu piev\u0113rsties sare\u017e\u0123\u012bt\u0101kiem uzdevumiem.<\/p>\n

Pat \u0146emot v\u0113r\u0101 straujo m\u0101ksl\u012bg\u0101 intelekta att\u012bst\u012bbu, robotiem joproj\u0101m b\u016bs j\u0101veic uzdevumi, kas p\u0101rsniedz to specifik\u0101ciju. T\u0101p\u0113c cilv\u0113ku zin\u0101\u0161anas un rado\u0161ums joproj\u0101m b\u016bs \u013coti svar\u012bgi. Tie\u0161i automatiz\u0101cijas d\u0113\u013c cilv\u0113ku talantiem tiek dota iesp\u0113ja k\u013c\u016bt par patieso v\u0113rt\u012bbas virz\u012bt\u0101jsp\u0113ku organiz\u0101cij\u0101.<\/p>\n

Nepieredz\u0113tu p\u0101rmai\u0146u laikmet\u0101 veiksm\u012bga un savlaic\u012bga tehnolo\u0123iju integr\u0101cija ir ne tikai izdz\u012bvo\u0161anas atsl\u0113ga, bet ar\u012b ce\u013c\u0161 uz jaunu v\u0113rt\u012bbas veidu atrais\u012b\u0161anu. \u0145emot v\u0113r\u0101 pieaugo\u0161\u0101s klientu gaidas, ir \u013coti svar\u012bgi koncentr\u0113ties uz v\u0113rt\u012bbas rad\u012b\u0161anu klientiem, izmantojot tehnolo\u0123ijas un uz\u0146\u0113m\u0113jdarb\u012bbas p\u0101rveidi.<\/p>\n

<\/div>\n

\"\"<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Jebkura veida uz\u0146\u0113mumos bie\u017ei vien ir t\u016bksto\u0161iem uzdevumu, kas prasa darbinieku uzman\u012bbu, bet neizmanto vi\u0146u re\u0101l\u0101s prasmes, piem\u0113ram, dokumentu k\u0101rto\u0161ana, datu rakst\u012b\u0161ana vai atbild\u0113\u0161ana uz parastiem e-pastiem.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[],"class_list":["post-6877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion"],"yoast_head":"\nC\u00f3mo la 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