{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"klientu-aptarnavimo-automatizavimo-privalumai","status":"publish","type":"post","link":"https:\/\/masterbase.com\/lt\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Automatizacijos nauda klient\u0173 aptarnavimo srityje"},"content":{"rendered":"<p>Nesvarbu, ar esate ma\u017ea \u012fmon\u0117, kurioje dirba vienas klient\u0173 aptarnavimo agentas, ar didel\u0117 korporacija, turinti de\u0161imtis (ar net \u0161imtus) vadov\u0173, esame beveik tikri, kad visi jie visada labai u\u017esi\u0117m\u0119.<\/p>\n<p>Klient\u0173 aptarnavimas \u0161iandien yra svarbesnis nei bet kada anks\u010diau, o automatizavimas padeda teikti auk\u0161\u010diausios kokyb\u0117s paslaugas.<\/p>\n<p>Kai kurios \u012fmon\u0117s prie\u0161inasi automatizavimui \u0161ioje srityje, nes baiminasi, kad pasikliaujant pokalbi\u0173 robotais bus sumenkinta asmenin\u0117 patirtis. Ta\u010diau \u0161i baim\u0117 yra nepagr\u012fsta, nes automatizavimas i\u0161 tikr\u0173j\u0173 i\u0161laisvina j\u016bs\u0173 komand\u0105 nuo darbo viename ar dviejuose kontaktiniuose ta\u0161kuose, tod\u0117l ji gali teikti auk\u0161tos kokyb\u0117s paslaugas, naudingas klientams visuose kontaktiniuose ta\u0161kuose.<\/p>\n<p>\u0160tai keturi b\u016bdai, kaip klient\u0173 aptarnavimo automatizavimas gali b\u016bti naudingas ir net d\u017eiuginti j\u016bs\u0173 klientus.<\/p>\n<h2>1. Klient\u0173 tolesni veiksmai supaprastinti<\/h2>\n<p>Puikiai tinka vientisas daugiakanalis palaikymas, tod\u0117l turite \u017einoti, kaip ir kada palaikyti tolesnius ry\u0161ius su klientais.<\/p>\n<p>Kai j\u016bs\u0173 komandos susisiekia su klientais, nor\u0117damos imtis tolesni\u0173 veiksm\u0173, susijusi\u0173 su palaikymo problema, \u012fvyksta keli dalykai:<\/p>\n<ul>\n<li>Klientai pastebi, kad j\u016bs\u0173 \u012fmonei r\u016bpi, ar problema buvo i\u0161spr\u0119sta.<\/li>\n<li>Jie suteikia jiems galimyb\u0119 prane\u0161ti, jei vis dar kyla problem\u0173, o be papildomo kontakto jie to neb\u016bt\u0173 padar\u0119.<\/li>\n<li>J\u016bs\u0173 \u012fmon\u0117 turi nauj\u0105 galimyb\u0119 u\u017emegzti ry\u0161\u012f su klientu.<\/li>\n<\/ul>\n<p>Ta\u010diau tolesni veiksmai gali b\u016bti sud\u0117tingi: pagalbos komanda gali netur\u0117ti laiko ar i\u0161tekli\u0173 skambinti ar ra\u0161yti el. lai\u0161kus kiekvienam asmeniui, kuriam pad\u0117jo.<\/p>\n<p>Automatinis keli\u0173 ry\u0161i\u0173 kanal\u0173 sujungimas \u012f vien\u0105 priemon\u0119 gali b\u016bti labai naudingas.<\/p>\n<h2>2. Galite pasi\u016blyti individualizuot\u0105 paslaug\u0105 dideliu mastu<\/h2>\n<p>Jei tikit\u0117s u\u017etikrinti optimali\u0105 klient\u0173 patirt\u012f (did\u017eiuojat\u0117s, kad \u017einote savo klient\u0173 poreikius), didel\u0117s apimties individualizuotos paslaugos gali atrodyti beveik ne\u012fmanomos.<\/p>\n<p>Ta\u010diau galite naudoti automatizavim\u0105, kad vienoje vietoje sutelktum\u0117te informacij\u0105 apie klientus ir tur\u0117tum\u0117te laiko sutelkti d\u0117mes\u012f \u012f asmenin\u012f aptarnavim\u0105.<\/p>\n<p>Pavyzd\u017eiui, galite atnaujinti ry\u0161i\u0173 su klientais valdymo (CRM) \u012frankio kontaktus, naudodami palaikymo biliet\u0173 s\u0105veikas, arba \u012ftraukti nauj\u0105 klient\u0105 \u012f program\u0105, kurioje atsakoma \u012f da\u017eniausiai u\u017eduodamus klausimus.<\/p>\n<h2>3. Sud\u0117tingos klient\u0173 problemos gali b\u016bti visi\u0161kai i\u0161spr\u0119stos<\/h2>\n<p>Kai kuriuos klient\u0173 klausimus ar problemas palyginti lengva i\u0161spr\u0119sti. Pavyzd\u017eiui, jei kam nors reikia atnaujinti informacij\u0105 apie i\u0161si\u0173st\u0105 siunt\u0105 arba informacij\u0105 apie gr\u0105\u017einimo politik\u0105, tai yra nesud\u0117tingos u\u017eklausos.<\/p>\n<p>Ta\u010diau kartais klientams kyla sud\u0117ting\u0173 r\u016bpes\u010di\u0173 ar problem\u0173. Galb\u016bt j\u016bs\u0173 gamin\u012f ar paslaug\u0105 naudojantis klientas nuolat susiduria su sud\u0117tingomis technin\u0117mis problemomis, \u012f kurias reikia atkreipti d\u0117mes\u012f, arba kas nors primygtinai teigia, kad j\u016bs\u0173 gaminiai nuolat atkeliauja sugadinti.<\/p>\n<p>Gali tekti pa\u017eym\u0117ti kitus komandos narius, o sud\u0117tingesnes problemas perduoti spr\u0119sti kitai komandai, kad klientai b\u016bt\u0173 ram\u016bs. Automatizavimas gali pad\u0117ti nukreipti bilietus reikiamoms komandoms ir apibendrinti esam\u0105 b\u016bsen\u0105, kad b\u016bt\u0173 lengviau perduoti informacij\u0105.<\/p>\n<p>Kuo kruop\u0161\u010diau ir veiksmingiau valdomos klient\u0173 problemos, tuo geriau, o automatizavimas gali u\u017etikrinti, kad niekas neb\u016bt\u0173 praleista.<\/p>\n<h2>4. Klient\u0173 aptarnavimo problemos greitai sprend\u017eiamos visose platformose.<\/h2>\n<p>\u0160iuolaikinis klientas turi dideli\u0173 l\u016bkes\u010di\u0173, tod\u0117l tai gali tur\u0117ti tiesiogin\u0117s \u012ftakos tam, kaip jis vertina savo patirt\u012f su j\u016bs\u0173 \u012fmone. Vienas i\u0161 toki\u0173 l\u016bkes\u010di\u0173 - greitis.<\/p>\n<p>Vieno tyrimo duomenimis, 90% vartotoj\u0173 nori gauti atsakym\u0105 i\u0161 karto (per 10 minu\u010di\u0173), o kito tyrimo duomenimis, 48% vartotoj\u0173 tikisi atsakymo socialin\u0117je \u017einiasklaidoje per 24 valandas.<\/p>\n<p>Pasitelkus automatizavim\u0105, \u0161iuos l\u016bkes\u010dius patenkinti lengviau.<\/p>\n<h2>5. Nei\u0161leid\u017eiate i\u0161 aki\u0173 skai\u010di\u0173<\/h2>\n<p>Nors komandos teikiamos pagalbos \u012fvertinimas skai\u010diais gali skamb\u0117ti grie\u017etai, tai yra skaidri priemon\u0117, leid\u017eianti kiekvienam komandos nariui su\u017einoti, kaip jam sekasi, ir tai yra daug ap\u010diuopiamesnis b\u016bdas nei paprastas \"gerai\".<\/p>\n<p>Daugumoje klient\u0173 aptarnavimo program\u0173 yra \u012fmontuotos metrik\u0173 steb\u0117jimo priemon\u0117s, ta\u010diau kartais metrik\u0173 steb\u0117jim\u0105 reikia labiau pritaikyti.<\/p>\n<p>Sukurdami automatizuot\u0105 proces\u0105, kurio metu bilietai siun\u010diami \u012f skai\u010diuokl\u0119 arba duomen\u0173 baz\u0119, kad gal\u0117tum\u0117te patys atlikti skai\u010diavimus, sutaupysite laiko ir palengvinsite vis\u0105 proces\u0105.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">Palaikykite klient\u0173 aptarnavimo komand\u0105 naudodami automatizavim\u0105<\/span><\/strong><\/p>\n<p>J\u016bs\u0173 palaikymo komanda r\u016bpinasi, kad klientai b\u016bt\u0173 laimingi, tad pasir\u016bpinkite ir jais. Proces\u0173 automatizavimas padeda suma\u017einti klient\u0173 aptarnavimo komandai keliamus reikalavimus, tod\u0117l ji gali sutelkti d\u0117mes\u012f \u012f puik\u0173 aptarnavim\u0105.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Nesvarbu, ar esate ma\u017ea \u012fmon\u0117, kurioje dirba vienas klient\u0173 aptarnavimo agentas, ar didel\u0117 korporacija, turinti de\u0161imtis (ar net \u0161imtus) vadov\u0173, esame beveik tikri, kad visi jie visada labai u\u017esi\u0117m\u0119.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/lt\/klientu-aptarnavimo-automatizavimo-privalumai\/pagrindine-duomenu-baze\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos 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automatizavimas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/masterbase.com\/lt\/klientu-aptarnavimo-automatizavimo-privalumai\/pagrindine-duomenu-baze\/","og_locale":"lt_LT","og_type":"article","og_title":"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae","og_description":"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre muy 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