{"id":6877,"date":"2023-03-27T21:43:00","date_gmt":"2023-03-27T18:43:00","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6877"},"modified":"2023-12-24T20:52:07","modified_gmt":"2023-12-24T18:52:07","slug":"kaip-automatizavimas-padeda-darbuotojams-kurti-didesne-verte","status":"publish","type":"post","link":"https:\/\/masterbase.com\/lt\/como-la-automatizacion-ayuda-a-los-empleados-a-generar-mas-valor\/masterbase\/","title":{"rendered":"Kaip automatizavimas padeda darbuotojams kurti didesn\u0119 vert\u0119"},"content":{"rendered":"

Kiekvieno tipo versle da\u017enai yra t\u016bkstan\u010diai u\u017eduo\u010di\u0173, kurioms reikia darbuotoj\u0173 d\u0117mesio, bet kurios nei\u0161naudoja j\u0173 tikr\u0173j\u0173 \u012fg\u016bd\u017ei\u0173, pavyzd\u017eiui, dokument\u0173 pildymas, duomen\u0173 rinkimas ar atsakin\u0117jimas \u012f \u012fprastus el. lai\u0161kus.<\/p>\n

Visos \u0161ios u\u017eduotys yra b\u016btinos \u012fmon\u0117s veiklai, ta\u010diau jos ne tik kartojasi ir atima daug laiko, bet ir neefektyviai i\u0161naudoja talentus.<\/p>\n

Laimei, proces\u0173 automatizavimo pl\u0117tra suteik\u0117 organizacijoms galimyb\u0119 automatizuoti daugel\u012f \u0161i\u0173 rutinini\u0173, bet verting\u0173 u\u017eduo\u010di\u0173, tod\u0117l j\u0173 darbuotojai gali dirbti \u012fdomesn\u012f ir produktyvesn\u012f darb\u0105 ir netgi efektyviau ir veiksmingiau atlikti labai sud\u0117tingas u\u017eduotis.<\/p>\n

Bankininkyst\u0117s sektoriaus pavyzdys<\/h2>\n

Vienam dideliam bankui proces\u0173 automatizavimas rei\u0161k\u0117 ne tik veiklos efektyvumo didinim\u0105, bet ir tai, kad jo darbuotojai tur\u0117jo laiko susitelkti \u012f vertingesnius darbus ir pla\u010diau diegti naujoves, susijusias su darbo vietos valdymo technologijomis.<\/p>\n

Nepaisant to, kad bankas buvo didel\u0117 ir klestinti \u012fmon\u0117, jis savo veikloje nustat\u0117 daugyb\u0119 funkcij\u0173 ir verslo proces\u0173, kuriuos buvo galima automatizuoti. Nors bankas tur\u0117jo ai\u0161ki\u0105 automatizavimo vizij\u0105, jis taip pat \u017einojo, kad reikia konsoliduoti param\u0105 ir ai\u0161kiai apibr\u0117\u017eti bei patobulinti savo po\u017ei\u016br\u012f.<\/p>\n

Netrukus po projekto prad\u017eios bankas rado vis daugiau galimybi\u0173 naudoti automatizavimo sprendimus. Ta\u010diau vis dar buvo proces\u0173, kurie, nors ir pasikartojantys bei reikalaujantys daug laiko, buvo laikomi pernelyg sud\u0117tingais, kad juos b\u016bt\u0173 galima realiai automatizuoti.<\/p>\n

Ta\u010diau daugelis \u0161i\u0173 sri\u010di\u0173 i\u0161 ties\u0173 buvo i\u0161sprend\u017eiamos problemos. Joms tiesiog reik\u0117jo papildom\u0173 galimybi\u0173. Analizuojant konkre\u010dias proces\u0173 u\u017eduotis, bankas gal\u0117jo sukurti naujus sprendimus, kurie leist\u0173 automatizuoti vis sud\u0117tingesnes operacijas.<\/p>\n

S\u0117kmingos automatizavimo galimyb\u0117s, kurios leido transformuoti i\u0161tisas funkcijas, yra \u0161ios:<\/p>\n

Skund\u0173 nagrin\u0117jimas<\/h2>\n

Viena pirm\u0173j\u0173 sri\u010di\u0173, kurioje automatizavimo patirtis prad\u0117jo duoti reali\u0173 rezultat\u0173, buvo banko vartotoj\u0173 skund\u0173 nagrin\u0117jimo b\u016bdo pakeitimas.<\/p>\n

Daugelis bendrov\u0117s nagrin\u0117t\u0173 skund\u0173 pirmiausia buvo siun\u010diami \u012f centrin\u0119 b\u016bstin\u0119, ta\u010diau paai\u0161k\u0117jo, kad apie 75% skund\u0173 galima i\u0161nagrin\u0117ti filialuose. Ta\u010diau \u0161i\u0173 elektronini\u0173 lai\u0161k\u0173 per\u017ei\u016bra ir nustatymas, koki\u0173 veiksm\u0173 reikia imtis kiekvienu atveju, u\u017etrukdavo ilgai - ma\u017edaug minut\u0119 vienam skundui.<\/p>\n

Pirm\u0105 kart\u0105 skundai buvo nagrin\u0117jami automatizuotai. Nat\u016bralios kalbos apdorojimo (NLP) algoritmai kartu su ma\u0161ininio mokymosi klasifikavimo metodais buvo naudojami elektroniniams lai\u0161kams skaityti, kalbos tonui ir stiliui nustatyti, skundo pob\u016bd\u017eiui \u012fvertinti ir nustatyti, kuri komanda tur\u0117t\u0173 j\u012f gauti.<\/p>\n

Tada sukurta dirbtinio intelekto sistema buvo integruota \u012f darbo eig\u0105 su tema susijusiuose etapuose, kad kiekvien\u0105 skund\u0105 b\u016bt\u0173 galima perduoti atitinkamam vadovui. D\u0117l \u0161io sprendimo dabar 80% skundai nuo prad\u017eios iki pabaigos gali b\u016bti tvarkomi automati\u0161kai.<\/p>\n

Hipotekini\u0173 paskol\u0173 informacijos gavimas<\/h2>\n

Hipotekos paskolose yra daug svarbios informacijos, kuri\u0105 reikia archyvuoti, kad b\u016bt\u0173 galima ja naudotis ateityje, o tam reikia rankiniu b\u016bdu skaityti, r\u016b\u0161iuoti ir archyvuoti \u0161i\u0105 informacij\u0105. Banko kredit\u0173 komanda \u0161iuos veiksmus atlikdavo ma\u017edaug 150 kart\u0173 per dien\u0105, vidutini\u0161kai po 2,5 minut\u0117s vienam dokumentui.<\/p>\n

Pasitelk\u0119s proces\u0173 automatizavim\u0105, bankas gal\u0117jo sukurti sprendim\u0105, kuris sujung\u0117 optinio \u017eenkl\u0173 atpa\u017einimo (OCR), ma\u0161ininio mokymosi ir PLN technologijas, kad automati\u0161kai perra\u0161yt\u0173 nuskenuotus hipotekini\u0173 paskol\u0173 dokumentus, perskaityt\u0173 j\u0173 turin\u012f ir i\u0161traukt\u0173 bei archyvuot\u0173 pagrindinius duomenis.<\/p>\n

Nuo 2019 m., kai sistema prad\u0117jo veikti, kasdien automati\u0161kai apdorojama ir archyvuojama daugiau nei 90% gaunam\u0173 elektronini\u0173 hipotekos paskol\u0173 sutar\u010di\u0173 kopij\u0173.<\/p>\n

\u012emoni\u0173 bankininkyst\u0117s el. lai\u0161kai<\/h2>\n

Kaip ir bet kuriame kitame versle, banko kasdien\u0117je veikloje buvo naudojama daug elektronini\u0173 lai\u0161k\u0173. Banko operatyvin\u0117 komanda daug laiko praleisdavo rankiniu b\u016bdu nukreipdama klient\u0173 el. lai\u0161kus tinkamam darbuotojui.<\/p>\n

Pasitelkusi NLP ir ma\u0161ininio mokymosi metodus, komanda sugeb\u0117jo sukurti pa\u017eangi\u0105 sistem\u0105, kuri automati\u0161kai nustat\u0117 gaunam\u0173 el. lai\u0161k\u0173 paslaug\u0173 u\u017eklaus\u0173 numerius ir sur\u016b\u0161iavo juos tolesniam tvarkymui. Dabar automati\u0161kai 92% el. lai\u0161k\u0173 klasifikuojama 92% tikslumu, o 80% klient\u0173 identifikuojama 85% tikslumu.<\/p>\n

Siekiant sukurti \u0161iuos vis sud\u0117tingesnius automatizuotus sprendimus ir u\u017etikrinti, kad jie b\u016bt\u0173 ne tik s\u0117kmingi, bet ir saug\u016bs, buvo pasitelkta komanda, turinti \u012fvairi\u0173 i\u0161sami\u0173 technini\u0173 \u017eini\u0173.<\/p>\n

Robotai - efektyvumo pagrindas<\/h2>\n

Nuo pat projekto prad\u017eios bankas u\u017esibr\u0117\u017e\u0117 ambicing\u0105 automatizavimo tiksl\u0105, o \u012fgyjant patirties paai\u0161k\u0117jo, kad yra papildom\u0173 automatizavimo galimybi\u0173. \u0160iandien bankas per metus automatizuoja daugiau kaip 100 proces\u0173, o tai yra didelis \u017eingsnis \u012f priek\u012f taupant darbo valandas ir i\u0161laisvinant darbuotojus, kad jie gal\u0117t\u0173 susitelkti ties sud\u0117tingesn\u0117mis u\u017eduotimis.<\/p>\n

Net ir spar\u010diai tobul\u0117jant dirbtiniam intelektui, robotai vis tiek tur\u0117s atlikti u\u017eduotis, kurios neatitinka j\u0173 specifikacij\u0173. Tod\u0117l \u017emogaus kompetencija ir k\u016brybi\u0161kumas i\u0161liks labai svarb\u016bs. B\u016btent d\u0117l automatizavimo \u017emogi\u0161kieji talentai \u012fgalinami b\u016bti tikruoju organizacijos vert\u0117s varikliu.<\/p>\n

Bepreceden\u010di\u0173 poky\u010di\u0173 eroje s\u0117kmingas ir savalaikis technologij\u0173 integravimas yra ne tik raktas \u012f i\u0161likim\u0105, bet ir kelias \u012f nauj\u0173 vert\u0117s form\u0173 atskleidim\u0105. Did\u0117jant klient\u0173 l\u016bkes\u010diams, labai svarbu sutelkti d\u0117mes\u012f \u012f vert\u0117s klientams k\u016brim\u0105 pasitelkiant technologijas ir verslo transformacij\u0105.<\/p>\n

<\/div>\n

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Kiekvieno tipo versle da\u017enai yra t\u016bkstan\u010diai u\u017eduo\u010di\u0173, kurioms reikia darbuotoj\u0173 d\u0117mesio, bet kurios nei\u0161naudoja j\u0173 tikr\u0173j\u0173 \u012fg\u016bd\u017ei\u0173, pavyzd\u017eiui, dokument\u0173 pildymas, duomen\u0173 rinkimas ar atsakin\u0117jimas \u012f \u012fprastus el. lai\u0161kus.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[],"class_list":["post-6877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion"],"yoast_head":"\nC\u00f3mo la automatizaci\u00f3n ayuda a los empleados a generar m\u00e1s valor - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/lt\/kaip-automatizavimas-padeda-darbuotojams-kurti-didesne-verte\/pagrindine-duomenu-baze\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo la automatizaci\u00f3n ayuda a los empleados a generar m\u00e1s valor - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"En todo tipo de empresa, suele haber miles de tareas que requieren la atenci\u00f3n de los empleados, pero que no aprovechan sus reales habilidades, como archivar documentos, tipear datos o responder emails rutinarios.\u00a0\" \/>\n<meta property=\"og:url\" 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