{"id":6788,"date":"2023-11-14T21:43:00","date_gmt":"2023-11-14T19:43:00","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6788"},"modified":"2024-01-19T19:22:08","modified_gmt":"2024-01-19T17:22:08","slug":"apa-yang-diinginkan-pelanggan-saat-berinteraksi-dengan-merek-anda-melalui-email","status":"publish","type":"post","link":"https:\/\/masterbase.com\/id\/que-quieren-los-clientes-al-relacionarse-con-su-marca-a-traves-del-email\/masterbase\/","title":{"rendered":"Apa yang diinginkan pelanggan saat berinteraksi dengan merek Anda melalui email?"},"content":{"rendered":"

Mereka ingin belajar tentang merek favorit mereka, berinteraksi dengan merek tersebut, memberikan pendapat, dan melakukan percakapan.<\/h3>\n

<\/p>\n

Kepuasan dan retensi pelanggan adalah fokus yang paling relevan dari kampanye pemasaran email Anda.<\/p>\n

Kami ingin memberi Anda beberapa tips tentang cara membangun hubungan jangka panjang dengan pelanggan Anda dengan mengidentifikasi secara jelas apa yang mereka harapkan dari komunikasi pemasaran email Anda.<\/p>\n

1. Tanggapan Segera:<\/h2>\n

Setiap kali pelanggan memberikan tanggapan atau keraguan, cepatlah menjawab. Jika dia membeli produk atau layanan Anda, hal pertama yang harus Anda lakukan adalah, misalnya, berterima kasih kepadanya melalui pesan selamat datang.<\/p>\n

Umumnya jenis email ini memiliki tingkat keterbukaan yang tinggi. Manfaatkan\u00e9<\/span>chelo untuk keuntungan mereka dengan memberikan konten bernilai tambah.<\/p>\n

Konfirmasi bahwa transaksi Anda berhasil. Tunjukkan kepada Anda ketika\u00e1<\/span>apa langkah selanjutnya, jika ada, dan mengklarifikasi harapan untuk hubungan di masa depan.<\/p>\n

Manfaatkan kesempatan ini untuk mengedukasi mereka tentang situs web Anda dan isinya. Anda bahkan dapat meminta mereka untuk mengisi survei kepuasan.<\/p>\n

2. Informasi lebih lanjut:<\/h2>\n

Klien adalah\u00e1<\/span>\u00a0bersedia memberi Anda lebih banyak detail pribadi, karena dia berharap untuk memulai hubungan, meningkatkan interaksi, dialog. Dia ingin mendengarkan dan didengarkan.<\/p>\n

Buatlah pertanyaan yang tepat dan jangan pernah menanyakan sesuatu yang tidak akan Anda gunakan nantinya. Buatlah survei dan kuesioner yang mudah diisi dan panjangnya masuk akal.<\/p>\n

Hubungan yang Anda bangun akan memberi Anda waktu yang Anda butuhkan.i<\/span>cyaitu<\/span>Program ini harus terbuka terhadap pertanyaan-pertanyaan baru sejalan dengan interaksi yang berkembang.<\/p>\n

Membuat pusat preferensi di situs web Anda adalah cara lain untuk menambah nilai, mendorong interaksi, dan mempelajari lebih lanjut tentang pelanggan Anda dari jenis informasi yang mereka pilih.<\/p>\n

3. Ajaklah dia berbicara tentang merek Anda:<\/h2>\n

Mengingat bahwa pelanggan telah menerima hubungan dengan merek Anda, maka hal ini juga\u00a0<\/span>mungkin untuk membicarakan Anda. Efek virus ini relevan untuk pertumbuhan.<\/p>\n

Anda juga dapat memanfaatkan booming media sosial untuk membuat mereka berbagi informasi tentang merek Anda.<\/p>\n

Buka ruang percakapan, dapatkan umpan balik, dan permudah dalam menanggapi umpan balik, baik dari Anda maupun pelanggan, dan satu sama lain.<\/p>\n

4. Gabungkan kembali:<\/h2>\n

Jika klien tidak merespons komunikasi Anda, hal ini dapat ditafsirkan sebagai sinyal untuk melakukan sesuatu. a\u00a0<\/span>perubahan strategi, daripada pengabaian sederhana yang menyebabkan Anda menghapus pelanggan tersebut dari basis pendaftaran Anda.<\/p>\n

Buatlah tawaran yang menggoda dan tak tertahankan. Preg\u00fa<\/span>Komite Wilayah\u00e9<\/span>\u00a0tidak ada tanggapan atau apa\u00a0diproduksi<\/span>\u00a0menjaga jarak. Sebelum Anda putus asa dengan pelanggan atau menghapus mereka karena tidak merespons, kembangkan taktik yang memungkinkan Anda untuk melibatkan mereka kembali.<\/p>\n

<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Pelanggan saat ini ingin menjalin ikatan dengan merek. Teknologi memungkinkan hal ini dengan cara yang cepat, tangkas, dan tidak rumit.<\/p>","protected":false},"author":239642484,"featured_media":7732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1405],"tags":[1414],"class_list":["post-6788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email-marketing","tag-email-marketing"],"yoast_head":"\n\u00bfQu\u00e9 quieren los clientes al relacionarse con su marca a trav\u00e9s del email? - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/id\/apa-yang-diinginkan-pelanggan-saat-berinteraksi-dengan-merek-anda-melalui-email\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfQu\u00e9 quieren los clientes al relacionarse con su marca a trav\u00e9s del email? - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Hoy los clientes buscan establecer un v\u00ednculo con las marcas. 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