{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"az-automatizalas-elonyei-az-ugyfelszolgalatban","status":"publish","type":"post","link":"https:\/\/masterbase.com\/hu\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Az automatiz\u00e1l\u00e1s el\u0151nyei az \u00fcgyf\u00e9lszolg\u00e1latban"},"content":{"rendered":"<p>Ak\u00e1r kis c\u00e9gr\u0151l van sz\u00f3, ahol egyetlen \u00fcgyf\u00e9lszolg\u00e1lati \u00fcgyint\u00e9z\u0151 dolgozik, ak\u00e1r nagyv\u00e1llalatr\u00f3l, ahol t\u00f6bb tucat (vagy ak\u00e1r t\u00f6bb sz\u00e1z) vezet\u0151b\u0151l \u00e1ll\u00f3 \u00fcgyf\u00e9lszolg\u00e1lati csapat dolgozik, szinte biztosak vagyunk benne, hogy mindegyik\u00fck mindig nagyon elfoglalt.<\/p>\n<p>Az \u00fcgyf\u00e9lszolg\u00e1lat ma fontosabb, mint valaha, \u00e9s az automatiz\u00e1l\u00e1s seg\u00edt abban, hogy els\u0151 oszt\u00e1ly\u00fa szolg\u00e1ltat\u00e1st ny\u00fajtsunk.<\/p>\n<p>Egyes v\u00e1llalkoz\u00e1sok ellen\u00e1llnak az automatiz\u00e1l\u00e1snak ezen a ter\u00fcleten, mert att\u00f3l tartanak, hogy a chatbotokra val\u00f3 t\u00e1maszkod\u00e1s elszeg\u00e9ny\u00edti a szem\u00e9lyk\u00f6zi \u00e9lm\u00e9nyt. Ez a f\u00e9lelem azonban alaptalan, mivel az automatiz\u00e1l\u00e1s val\u00f3j\u00e1ban felszabad\u00edtja csapat\u00e1t az egy vagy k\u00e9t \u00e9rintkez\u00e9si ponton v\u00e9gzett munka al\u00f3l, \u00e9s lehet\u0151v\u00e9 teszi sz\u00e1mukra, hogy olyan magas sz\u00ednvonal\u00fa szolg\u00e1ltat\u00e1st ny\u00fajtsanak, amely minden \u00e9rintkez\u00e9si ponton az \u00fcgyfelek jav\u00e1t szolg\u00e1lja.<\/p>\n<p>\u00cdme, n\u00e9gy m\u00f3dja annak, hogy az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1sa el\u0151ny\u00f6s lehet, s\u0151t, m\u00e9g az \u00fcgyfelek \u00f6r\u00f6m\u00e9re is szolg\u00e1lhat.<\/p>\n<h2>1. Az \u00fcgyfelek nyomon k\u00f6vet\u00e9se \u00e9sszer\u0171s\u00edtett<\/h2>\n<p>A z\u00f6kken\u0151mentes mindencsatorn\u00e1s t\u00e1mogat\u00e1s az ide\u00e1lis, ez\u00e9rt tudnia kell, hogyan \u00e9s mikor kell nyomon k\u00f6vetnie \u00fcgyfeleit.<\/p>\n<p>Amikor az \u00d6n csapatai kapcsolatba l\u00e9pnek az \u00fcgyfelekkel, hogy egy t\u00e1mogat\u00e1si probl\u00e9m\u00e1t k\u00f6vet\u0151en nyomon k\u00f6vess\u00e9k az esem\u00e9nyeket, t\u00f6bb dolog is t\u00f6rt\u00e9nik:<\/p>\n<ul>\n<li>Az \u00fcgyfelei \u00e9szreveszik, hogy a v\u00e1llalatot \u00e9rdekli, hogy a probl\u00e9ma megold\u00f3dott-e.<\/li>\n<li>Lehet\u0151s\u00e9get adnak nekik arra, hogy jelents\u00e9k, ha m\u00e9g mindig probl\u00e9m\u00e1k mer\u00fclnek fel, amit a tov\u00e1bbi kapcsolatfelv\u00e9tel n\u00e9lk\u00fcl nem tettek volna meg.<\/li>\n<li>V\u00e1llalat\u00e1nak \u00faj lehet\u0151s\u00e9ge ny\u00edlik arra, hogy kapcsolatot teremtsen az \u00fcgyf\u00e9llel.<\/li>\n<\/ul>\n<p>A nyomon k\u00f6vet\u00e9s azonban neh\u00e9zs\u00e9gekbe \u00fctk\u00f6zhet: a seg\u00edts\u00e9gny\u00fajt\u00f3 csapatnak nem biztos, hogy van ideje vagy er\u0151forr\u00e1sa arra, hogy minden egyes szem\u00e9lyt felh\u00edvjon vagy e-mailt k\u00fcldj\u00f6n, akinek seg\u00edtett.<\/p>\n<p>Nagy seg\u00edts\u00e9get jelenthet a t\u00f6bb kommunik\u00e1ci\u00f3s csatorna egyetlen eszk\u00f6zbe t\u00f6rt\u00e9n\u0151 automatikus \u00f6sszevon\u00e1sa.<\/p>\n<h2>2. Szem\u00e9lyre szabott szolg\u00e1ltat\u00e1st k\u00edn\u00e1lhat m\u00e9retar\u00e1nyosan<\/h2>\n<p>Ha optim\u00e1lis \u00fcgyf\u00e9l\u00e9lm\u00e9nyt szeretne ny\u00fajtani (b\u00fcszke arra, hogy ismeri \u00fcgyfelei ig\u00e9nyeit), a nagyszab\u00e1s\u00fa, szem\u00e9lyre szabott szolg\u00e1ltat\u00e1s szinte lehetetlennek t\u0171nhet.<\/p>\n<p>Az automatiz\u00e1l\u00e1ssal azonban egy helyen konszolid\u00e1lhatja az \u00fcgyf\u00e9linform\u00e1ci\u00f3kat, \u00edgy t\u00f6bb ideje marad arra, hogy a szem\u00e9lyes kapcsolatra \u00f6sszpontos\u00edtson.<\/p>\n<p>P\u00e9ld\u00e1ul az \u00fcgyf\u00e9lkapcsolat-kezel\u0151 (CRM) eszk\u00f6zben friss\u00edtheti a kapcsolatokat a t\u00e1mogat\u00e1si jegyekkel kapcsolatos interakci\u00f3kkal, vagy be\u00edrhat egy \u00faj \u00fcgyfelet egy olyan programba, amely a gyakran feltett k\u00e9rd\u00e9sekre v\u00e1laszol.<\/p>\n<h2>3. Az \u00f6sszetett \u00fcgyf\u00e9lprobl\u00e9m\u00e1k teljes m\u00e9rt\u00e9kben megoldhat\u00f3k<\/h2>\n<p>N\u00e9h\u00e1ny \u00fcgyf\u00e9lk\u00e9rd\u00e9s vagy agg\u00e1ly viszonylag k\u00f6nnyen megoldhat\u00f3. Ha p\u00e9ld\u00e1ul valakinek friss\u00edt\u00e9sre van sz\u00fcks\u00e9ge egy sz\u00e1ll\u00edtott csomaggal kapcsolatban, vagy inform\u00e1ci\u00f3ra a visszak\u00fcld\u00e9si szab\u00e1lyzattal kapcsolatban, ezek egyszer\u0171 k\u00e9rd\u00e9sek.<\/p>\n<p>N\u00e9ha azonban az \u00fcgyfeleknek \u00f6sszetett agg\u00e1lyaik vagy probl\u00e9m\u00e1ik vannak. Lehet, hogy az \u00d6n term\u00e9k\u00e9t vagy szolg\u00e1ltat\u00e1s\u00e1t haszn\u00e1l\u00f3 \u00fcgyf\u00e9lnek folyamatosan \u00f6sszetett technikai probl\u00e9m\u00e1i vannak, amelyek figyelmet ig\u00e9nyelnek, vagy valaki ragaszkodik ahhoz, hogy az \u00d6n term\u00e9kei t\u00f6bbsz\u00f6r s\u00e9r\u00fclten \u00e9rkeztek meg.<\/p>\n<p>El\u0151fordulhat, hogy m\u00e1s csapattagokat kell megjel\u00f6lnie, vagy \u00f6sszetettebb probl\u00e9m\u00e1k eset\u00e9n egy m\u00e1sik csapathoz kell tov\u00e1bb\u00edtania a probl\u00e9m\u00e1t, mik\u00f6zben \u00fcgyfelei nyugalm\u00e1t is meg\u0151rizheti. Az automatiz\u00e1l\u00e1s seg\u00edthet a megfelel\u0151 csapatokhoz ir\u00e1ny\u00edtani a jegyeket, \u00e9s az egyszer\u0171 \u00e1tad\u00e1s \u00e9rdek\u00e9ben \u00f6sszefoglalhatja az aktu\u00e1lis \u00e1llapotot.<\/p>\n<p>Min\u00e9l alaposabb \u00e9s hat\u00e9konyabb az \u00fcgyf\u00e9lprobl\u00e9m\u00e1k kezel\u00e9se, ann\u00e1l jobb, \u00e9s az automatiz\u00e1l\u00e1s biztos\u00edthatja, hogy semmi sem maradjon figyelmen k\u00edv\u00fcl.<\/p>\n<h2>4. Az \u00fcgyf\u00e9lszolg\u00e1lati probl\u00e9m\u00e1k gyors megold\u00e1sa minden platformon.<\/h2>\n<p>A mai v\u00e1s\u00e1rl\u00f3knak minden t\u00e9ren magasak az elv\u00e1r\u00e1sai, ami k\u00f6zvetlen\u00fcl befoly\u00e1solhatja, hogy mik\u00e9nt \u00e9rz\u00e9kelik az \u00d6n v\u00e1llalat\u00e1val kapcsolatos tapasztalataikat. Az egyik ilyen elv\u00e1r\u00e1s a gyorsas\u00e1g.<\/p>\n<p>Egy tanulm\u00e1ny szerint a fogyaszt\u00f3k 90%-je azonnali v\u00e1laszt v\u00e1r (10 percen bel\u00fcl), egy m\u00e1sik szerint pedig a fogyaszt\u00f3k 48%-je 24 \u00f3r\u00e1n bel\u00fcl v\u00e1laszt v\u00e1r a k\u00f6z\u00f6ss\u00e9gi m\u00e9di\u00e1ban.<\/p>\n<p>Ha az automatiz\u00e1ci\u00f3t kihaszn\u00e1ljuk, k\u00f6nnyebb megfelelni ezeknek az elv\u00e1r\u00e1soknak.<\/p>\n<h2>5. Nem vesz\u00edted szem el\u0151l a sz\u00e1mokat<\/h2>\n<p>B\u00e1r a csapat \u00e1ltal ny\u00fajtott seg\u00edts\u00e9g sz\u00e1mszer\u0171 pontsz\u00e1mmal t\u00f6rt\u00e9n\u0151 \u00e9rt\u00e9kel\u00e9se kem\u00e9nyen hangozhat, ez egy \u00e1tl\u00e1that\u00f3 eszk\u00f6z, \u00e9s lehet\u0151v\u00e9 teszi, hogy minden csapattag megtudja, hogyan teljes\u00edt, sokkal k\u00e9zzelfoghat\u00f3bb m\u00f3don, mint egy egyszer\u0171 \"j\u00f3\".<\/p>\n<p>A legt\u00f6bb \u00fcgyf\u00e9lszolg\u00e1lati alkalmaz\u00e1s rendelkezik be\u00e9p\u00edtett m\u00e9r\u0151sz\u00e1m-k\u00f6vet\u0151kkel, de n\u00e9ha t\u00f6bb testreszab\u00e1sra van sz\u00fcks\u00e9g a m\u00e9r\u0151sz\u00e1m-k\u00f6vet\u00e9shez.<\/p>\n<p>Egy olyan automatiz\u00e1lt folyamat l\u00e9trehoz\u00e1sa, amely a jegyeket egy t\u00e1bl\u00e1zatba vagy adatb\u00e1zisba k\u00fcldi, hogy elv\u00e9gezhesse a saj\u00e1t sz\u00e1m\u00edt\u00e1sait, id\u0151t takar\u00edt meg, \u00e9s megk\u00f6nny\u00edti a teljes folyamatot.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">T\u00e1mogassa \u00fcgyf\u00e9lszolg\u00e1lati csapat\u00e1t automatiz\u00e1l\u00e1ssal<\/span><\/strong><\/p>\n<p>Az \u00d6n t\u00e1mogat\u00f3 csapata teszi boldogg\u00e1 \u00fcgyfeleit, ez\u00e9rt gondoskodjon r\u00f3luk is. A folyamatok automatiz\u00e1l\u00e1sa seg\u00edt enyh\u00edteni az \u00fcgyf\u00e9lszolg\u00e1lati csapat\u00e1val szemben t\u00e1masztott k\u00f6vetelm\u00e9nyeket, \u00edgy \u0151k a kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1ra \u00f6sszpontos\u00edthatnak.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Ak\u00e1r kis c\u00e9gr\u0151l van sz\u00f3, ahol egyetlen \u00fcgyf\u00e9lszolg\u00e1lati \u00fcgyint\u00e9z\u0151 dolgozik, ak\u00e1r nagyv\u00e1llalatr\u00f3l, ahol t\u00f6bb tucat (vagy ak\u00e1r t\u00f6bb sz\u00e1z) vezet\u0151b\u0151l \u00e1ll\u00f3 \u00fcgyf\u00e9lszolg\u00e1lati csapat dolgozik, szinte biztosak vagyunk benne, hogy mindegyik\u00fck mindig nagyon elfoglalt.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/hu\/az-automatizalas-elonyei-az-ugyfelszolgalatban\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre muy 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