{"id":16639,"date":"2024-09-23T22:36:09","date_gmt":"2024-09-23T19:36:09","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/?p=16639"},"modified":"2024-10-04T18:11:51","modified_gmt":"2024-10-04T15:11:51","slug":"javitsa-a-visszajelzest-az-ugyfelei-szamara-lehetove-teve-szamukra-hogy-ertekeljek-ont","status":"publish","type":"post","link":"https:\/\/masterbase.com\/hu\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/","title":{"rendered":"Jav\u00edtsa a visszajelz\u00e9seket \u00fcgyfeleivel. Lehet\u0151v\u00e9 teszi sz\u00e1mukra, hogy \u00e9rt\u00e9kelj\u00e9k \u00d6nt"},"content":{"rendered":"<h2>Az \u00fcgyfeleink v\u00e9lem\u00e9ny\u00e9nek ismerete elengedhetetlen ahhoz, hogy folyamatosan fejleszteni tudjuk term\u00e9keinket, szolg\u00e1ltat\u00e1sainkat \u00e9s az \u00e1ltalunk k\u00edn\u00e1lt \u00e1ltal\u00e1nos \u00e9lm\u00e9nyt.<\/h2>\n<p>Az \u00e9rt\u00e9kes visszajelz\u00e9sek r\u00f6gz\u00edt\u00e9s\u00e9nek egyik hat\u00e9kony \u00e9s hat\u00e1sos m\u00f3dja az \"\u00e9rt\u00e9kel\u00e9s\" mez\u0151t tartalmaz\u00f3 visszajelz\u0151 \u0171rlapok haszn\u00e1lata. Ez az apr\u00f3, de jelent\u0151s elem \u00e1talak\u00edthatja azt a m\u00f3dot, ahogyan meg\u00e9rtj\u00fck \u00fcgyfeleink tapasztalatait \u00e9s reag\u00e1lunk r\u00e1juk, \u00e9s olyan m\u00e1rkak\u00e9nt poz\u00edcion\u00e1lhat minket, amely hajland\u00f3 meghallgatni \u0151ket.<\/p>\n<h3><strong>Az \u00d6n el\u0151nyei: <\/strong><\/h3>\n<h4><strong>1 K\u00f6nny\u0171 haszn\u00e1lat \u00e9s sebess\u00e9g<\/strong>:<\/h4>\n<p>Az \u00e9rt\u00e9kel\u0151 mez\u0151kkel ell\u00e1tott \u0171rlapok lehet\u0151v\u00e9 teszik az \u00fcgyfelek sz\u00e1m\u00e1ra, hogy gyorsan kifejezz\u00e9k el\u00e9gedetts\u00e9gi szintj\u00fcket. Az olyan mez\u0151k, mint az \"\u00e9rt\u00e9kelje tapasztalatait 1-5 csillagt\u00f3l\" vagy az \"1-t\u0151l 10-ig\" intuit\u00edvak \u00e9s kev\u00e9s id\u0151t vesznek ig\u00e9nybe a kit\u00f6lt\u00e9s\u00fckh\u00f6z, n\u00f6velve annak val\u00f3sz\u00edn\u0171s\u00e9g\u00e9t, hogy az \u00fcgyf\u00e9l v\u00e1laszol.<\/p>\n<h4><strong>2 Kvantitat\u00edv adatgy\u0171jt\u00e9s<\/strong>:<\/h4>\n<p>A min\u0151s\u00edt\u00e9sek egy\u00e9rtelm\u0171, k\u00f6nnyen elemezhet\u0151 sz\u00e1mszer\u0171 adatokat szolg\u00e1ltatnak. Egy pillant\u00e1ssal azonos\u00edthatja az \u00fcgyfelek v\u00e9lem\u00e9ny\u00e9nek tendenci\u00e1it, \u00e9s megtudhatja, hogy mennyire el\u00e9gedettek v\u00e1llalkoz\u00e1s\u00e1nak k\u00fcl\u00f6nb\u00f6z\u0151 aspektusaival.<\/p>\n<h4><strong>3 A fejlesztend\u0151 ter\u00fcletek azonos\u00edt\u00e1sa<\/strong>:<\/h4>\n<p>Ha azt veszi \u00e9szre, hogy bizonyos szempontok (pl. \"a szolg\u00e1ltat\u00e1s gyorsas\u00e1ga\" vagy \"a term\u00e9k min\u0151s\u00e9ge\") ism\u00e9telten alacsony \u00e9rt\u00e9kel\u00e9st kapnak, akkor ezeket a ter\u00fcleteket priorit\u00e1sk\u00e9nt kezelheti a jav\u00edt\u00e1s \u00e9rdek\u00e9ben. Ez lehet\u0151v\u00e9 teszi a megalapozottabb d\u00f6nt\u00e9shozatalt \u00e9s az er\u0151forr\u00e1sok hat\u00e9konyabb eloszt\u00e1s\u00e1t.<\/p>\n<h4><strong>4 Lehet\u0151s\u00e9g a visszajelz\u00e9sek elm\u00e9ly\u00edt\u00e9s\u00e9re<\/strong>:<\/h4>\n<p>Az \u00e9rt\u00e9kel\u00e9si mez\u0151 \u00e9s az olyan ny\u00edlt v\u00e9g\u0171 k\u00e9rd\u00e9sek kombin\u00e1l\u00e1s\u00e1val, mint p\u00e9ld\u00e1ul \"Mit tudn\u00e1nk jav\u00edtani\" vagy \"Mi tetszett a legjobban a tapasztalataidban\", mind mennyis\u00e9gi, mind min\u0151s\u00e9gi adatok nyerhet\u0151k. Ez lehet\u0151v\u00e9 teszi, hogy ne csak az \u00e9rt\u00e9kel\u00e9st, hanem a m\u00f6g\u00f6tte \u00e1ll\u00f3 okokat is meg\u00e9rtse.<\/p>\n<h4><strong>5 Az \u00fcgyfelek r\u00e9szv\u00e9tel\u00e9nek \u00f6szt\u00f6nz\u00e9se<\/strong>:<\/h4>\n<p>Az \u00e9rt\u00e9kel\u00e9s k\u00e9r\u00e9se egy m\u00f3dja annak, hogy bevonja \u00fcgyfeleit a v\u00e1llalat folyamatos fejleszt\u00e9si folyamat\u00e1ba. Azok az \u00fcgyfelek, akik \u00fagy \u00e9rzik, hogy meghallgatj\u00e1k \u0151ket, nagyobb val\u00f3sz\u00edn\u0171s\u00e9ggel lesznek h\u0171s\u00e9gesek az \u00d6n m\u00e1rk\u00e1j\u00e1hoz.<\/p>\n<h3>P\u00e9lda<\/h3>\n<p>Gyakorlati p\u00e9lda lehet a \"Restaurante Las Delicias\", egy csal\u00e1di v\u00e1llalkoz\u00e1s, amely \u00fagy d\u00f6nt\u00f6tt, hogy friss\u00edti a visszajelz\u00e9si \u0171rlapj\u00e1t, \u00e9s olyan konkr\u00e9t \u00e9rt\u00e9kel\u00e9si mez\u0151ket tartalmaz, mint \"\u00c9rt\u00e9kelje az \u00e9telek min\u0151s\u00e9g\u00e9t\", \"\u00c9rt\u00e9kelje a szem\u00e9lyzet figyelm\u00e9t\" \u00e9s \"\u00c9rt\u00e9kelje a hely tisztas\u00e1g\u00e1t\".<\/p>\n<p>Hamarosan \u00e9szrevett\u00e9k, hogy a \"szem\u00e9lyzet figyelm\u00e9nek\" \u00e1tlagos \u00e9rt\u00e9kel\u00e9se a cs\u00facsid\u0151szakban alacsonyabb volt, mint m\u00e1skor. Az \u00fcgyfelek \u00e1ltal adott tov\u00e1bbi visszajelz\u00e9sek elemz\u00e9s\u00e9vel r\u00e1j\u00f6ttek, hogy a szem\u00e9lyzet ezekben az id\u0151szakokban t\u00falterheltnek t\u0171nik. Ennek az inform\u00e1ci\u00f3nak az alapj\u00e1n m\u00f3dos\u00edtani tudt\u00e1k a dolgoz\u00f3k m\u0171szakjait, hogy a cs\u00facsid\u0151ben t\u00f6bb t\u00e1mogat\u00e1st kapjanak, ami a k\u00f6vetkez\u0151 hetekben a \"szem\u00e9lyzet figyelmess\u00e9ge\" \u00e9rt\u00e9kel\u00e9s\u00e9nek javul\u00e1s\u00e1t eredm\u00e9nyezte.<\/p>\n<p>Ez a p\u00e9lda azt mutatja be, hogy a visszajelz\u00e9si \u0171rlapok \u00e9rt\u00e9kel\u0151 mez\u0151i hogyan szolg\u00e1ltathatnak \u00e9rt\u00e9kes \u00e9s hasznos\u00edthat\u00f3 inform\u00e1ci\u00f3kat az \u00fcgyf\u00e9l\u00e9lm\u00e9ny c\u00e9lzott \u00e9s hat\u00e9kony jav\u00edt\u00e1sa \u00e9rdek\u00e9ben. Ezeknek a mez\u0151knek a be\u00e9p\u00edt\u00e9se az \u0171rlapokba egy apr\u00f3 m\u00f3dos\u00edt\u00e1s, amely nagy hat\u00e1ssal lehet. Egyr\u00e9szt megk\u00f6nny\u00edti a hasznos adatok gy\u0171jt\u00e9s\u00e9t, m\u00e1sr\u00e9szt pedig azt mutatja az \u00fcgyfeleinek, hogy \u00e9rt\u00e9keli a visszajelz\u00e9seiket, \u00e9s elk\u00f6telezett a folyamatos fejleszt\u00e9s ir\u00e1nt.<\/p>\n<p><strong>Ne felejtse el, hogy hetente r\u00e9szt vehet az MasterBase\u00ae Labs-en, ahol szak\u00e9rt\u0151i panel el\u0151tt teheti fel konfigur\u00e1ci\u00f3s k\u00e9rd\u00e9seit.<\/strong><\/p>\n<p><a href=\"https:\/\/masterbase.com\/hu\/es\/es\/es\/lp-mba-laborok\/\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"16641\" data-permalink=\"https:\/\/masterbase.com\/hu\/mejora-la-retroalimentacion-con-tus-clientes-permiteles-calificarte\/masterbase\/mb-labs\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" data-orig-size=\"496,237\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"MasterBase Labs\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?fit=496%2C237&amp;ssl=1\" class=\"aligncenter wp-image-16641\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/09\/MB-Labs-300x143.png?resize=800%2C382&#038;ssl=1\" alt=\"MasterBase Labs\" width=\"800\" height=\"382\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=300%2C143&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?resize=18%2C9&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/09\/MB-Labs.png?w=496&amp;ssl=1 496w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/publicsmartview.masterbase.com\/v1\/66fc1449c42fb45ce4557383\/\"><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"13573\" data-permalink=\"https:\/\/masterbase.com\/hu\/necesitas-construir-un-smartview-con-una-galeria-de-imagenes-para-un-anuncio-o-blog\/masterbase\/captura-de-pantalla-2024-04-22-151659\/\" data-orig-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=807%2C257&amp;ssl=1\" data-orig-size=\"807,257\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"video creadores\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?fit=800%2C255&amp;ssl=1\" class=\"aligncenter wp-image-13573\" src=\"https:\/\/i0.wp.com\/masterbase.com\/es\/es\/es\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659-300x96.png?resize=784%2C251&#038;ssl=1\" alt=\"vide\u00f3 k\u00e9sz\u00edt\u0151k\" width=\"784\" height=\"251\" srcset=\"https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=300%2C96&amp;ssl=1 300w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=768%2C245&amp;ssl=1 768w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=18%2C6&amp;ssl=1 18w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?resize=800%2C257&amp;ssl=1 800w, https:\/\/i0.wp.com\/masterbase.com\/wp-content\/uploads\/2024\/02\/Captura-de-pantalla-2024-04-22-151659.png?w=807&amp;ssl=1 807w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>A mai versenyk\u00f6rnyezetben, ahol az \u00fcgyf\u00e9l\u00e9lm\u00e9ny minden v\u00e1llalkoz\u00e1s siker\u00e9nek kulcsfontoss\u00e1g\u00fa t\u00e9nyez\u0151je, a k\u00f6zvetlen visszajelz\u00e9sek beszerz\u00e9se alapvet\u0151 gyakorlatt\u00e1 v\u00e1lt.<\/p>","protected":false},"author":239642484,"featured_media":16669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-16639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mejora la retroalimentaci\u00f3n con tus clientes. Perm\u00edteles calificarte - MasterBase\u00ae<\/title>\n<meta name=\"description\" content=\"En el entorno competitivo de hoy, en que la experiencia del cliente es un factor clave para el \u00e9xito de cualquier negocio, obtener retroalimentaci\u00f3n directa se ha convertido en una pr\u00e1ctica esencial.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/hu\/javitsa-a-visszajelzest-az-ugyfelei-szamara-lehetove-teve-szamukra-hogy-ertekeljek-ont\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejora la retroalimentaci\u00f3n con tus clientes. 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