{"id":1428,"date":"2023-10-03T18:16:48","date_gmt":"2023-10-03T15:16:48","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?page_id=1428"},"modified":"2026-04-21T23:57:31","modified_gmt":"2026-04-21T20:57:31","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/masterbase.com\/en\/mb\/servicio-al-cliente\/","title":{"rendered":"Customer services MasterBase"},"content":{"rendered":"
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Welcome to \n
Customer Service\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can we help you today?<\/h2><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Welcome to \n
Customer Service\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can we help you today?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We help you automate<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are here to guide you every step of the way, clearing obstacles and critical factors that may hinder your success.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tConsult our self-help center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tHow to start with MasterBase\u00ae
\nFrequently Asked Questions
\n Billing, charging and more\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\nSend us your requirements by email and we will automatically generate a support ticket for your follow-up.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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Our goal is your success<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our mission is to remove any impediment or obstacle that may come your way. These figures reflect the quality of care we provide to our clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer satisfaction<\/div>\t\t\t
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Customer satisfaction<\/div>\t\t\t
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Customer satisfaction<\/div>\t\t\t
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Preguntas Frecuentes Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is the objective of the MasterBase\u00ae Customer Service area? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This is our support area and its objective is to help you and guide you in the adequate use of our services, allowing you to obtain the best result in the cost-benefit equation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What services does Customer Service offer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We offer two types of services:<\/p>

  1. Professional Services<\/strong>Professional advice on message management through an exclusive team of certified administrators in our solutions (service with additional cost).<\/li>
  2. Support:<\/strong>\u00a0Support service in case of technical queries, support or incident reporting, escalation of cases to technical areas and incident resolution notifications.<\/li><\/ol>

    We help companies, regardless of their size, industry or function, to easily implement our automation solutions, achieving important results that increase their competitiveness, growth and profitability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What are your opening hours? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Monday to Friday, between 8:00 am and 8:00 pm (GMT -04); Saturdays, from 9:00 am to 2:00 pm (GMT -04)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I contact you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You have 2 ways to contact them:<\/p>

      1. Send them an email to\u00a0customer_service@masterbase.com<\/a><\/strong>.<\/li>
      2. Through our website\u00a0www.masterbase.com<\/a><\/strong>.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Do I have to pay for the support service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        No. Our customer support service is free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Bienvenidos a Customer Service \u00bfC\u00f3mo podemos ayudarte hoy? Crear ticket Bienvenidos a Customer Service \u00bfC\u00f3mo podemos ayudarte hoy? Contacta un ejecutivo Te ayudamos a automatizar Estamos para guiar cada paso de tu camino, despej\u00e1ndolo de obst\u00e1culos y factores cr\u00edticos que puedan dificultar tu \u00e9xito. Consulta nuestro centro de autoayuda C\u00f3mo partir con MasterBase\u00ae Preguntas Frecuentes […]<\/p>\n","protected":false},"author":239642484,"featured_media":0,"parent":7462,"menu_order":800,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-1428","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer services MasterBase - MasterBase\u00ae<\/title>\n<meta name=\"description\" content=\"Bienvenidos a Customer Service \u00bfC\u00f3mo podemos ayudarte hoy? 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