{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"fordele-ved-automatisering-af-kundeservice","status":"publish","type":"post","link":"https:\/\/masterbase.com\/da\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"Fordele ved automatisering i kundeservice"},"content":{"rendered":"<p>Uanset om du er en lille virksomhed med en enkelt kundeservicemedarbejder eller en stor virksomhed med et supportteam best\u00e5ende af dusinvis (eller endda hundredvis) af ledere, er vi n\u00e6sten sikre p\u00e5, at de alle altid har meget travlt.<\/p>\n<p>Kundeservice er vigtigere i dag end nogensinde f\u00f8r, og brugen af automatisering hj\u00e6lper med at levere en f\u00f8rsteklasses service.<\/p>\n<p>Nogle virksomheder mods\u00e6tter sig automatisering p\u00e5 dette omr\u00e5de, fordi de frygter, at chatbots vil forringe den personlige oplevelse. Men den frygt er ubegrundet, da automatisering faktisk frig\u00f8r dit team fra at arbejde p\u00e5 et eller to ber\u00f8ringspunkter, s\u00e5 de kan levere en service af h\u00f8j kvalitet, der gavner kunderne p\u00e5 alle ber\u00f8ringspunkter.<\/p>\n<p>Her er fire m\u00e5der, hvorp\u00e5 automatisering af kundeservice kan gavne og endda gl\u00e6de dine kunder.<\/p>\n<h2>1. Kundeopf\u00f8lgning er str\u00f8mlinet<\/h2>\n<p>S\u00f8ml\u00f8s omnikanalsupport er ideel, s\u00e5 du skal vide, hvordan og hvorn\u00e5r du skal f\u00f8lge op p\u00e5 dine kunder.<\/p>\n<p>N\u00e5r dine teams kontakter kunder for at f\u00f8lge op p\u00e5 et supportproblem, sker der flere ting:<\/p>\n<ul>\n<li>Dine kunder m\u00e6rker, at din virksomhed bekymrer sig om, hvorvidt problemet er blevet l\u00f8st.<\/li>\n<li>De giver dem mulighed for at rapportere, hvis der stadig er problemer, noget de ikke ville have gjort uden den ekstra kontakt.<\/li>\n<li>Din virksomhed har en ny mulighed for at etablere en forbindelse med kunden.<\/li>\n<\/ul>\n<p>Men det kan v\u00e6re sv\u00e6rt at f\u00f8lge op: Dit bistandsteam har m\u00e5ske ikke tid eller ressourcer til at ringe eller maile til alle dem, de har hjulpet.<\/p>\n<p>Den automatiske konsolidering af flere kommunikationskanaler i et enkelt v\u00e6rkt\u00f8j kan v\u00e6re en stor hj\u00e6lp.<\/p>\n<h2>2. Du kan tilbyde en personlig service i stor skala<\/h2>\n<p>Hvis du forventer at give en optimal kundeoplevelse (du er stolt af at kende dine kunders behov), kan en personlig service i stor skala virke n\u00e6sten umulig.<\/p>\n<p>Men du kan bruge automatisering til at samle kundeoplysninger p\u00e5 \u00e9t sted, s\u00e5 du f\u00e5r tid til at fokusere p\u00e5 at levere den personlige kontakt.<\/p>\n<p>Du kan f.eks. opdatere kontakter i dit CRM-v\u00e6rkt\u00f8j (Customer Relationship Management) med interaktioner med supportbilletter eller tilmelde en ny kunde til et program, der besvarer ofte stillede sp\u00f8rgsm\u00e5l.<\/p>\n<h2>3. Komplekse kundeproblemer kan l\u00f8ses fuldt ud<\/h2>\n<p>Nogle kundesp\u00f8rgsm\u00e5l eller bekymringer er relativt nemme at l\u00f8se. Hvis nogen f.eks. har brug for en opdatering af en afsendt pakke eller oplysninger om en returpolitik, er det enkle foresp\u00f8rgsler.<\/p>\n<p>Nogle gange har kunderne dog komplekse bekymringer eller problemer. M\u00e5ske har en kunde, der bruger dit produkt eller din service, hele tiden haft komplekse tekniske problemer, der kr\u00e6ver opm\u00e6rksomhed, eller nogen insisterer p\u00e5, at dine produkter gentagne gange er kommet beskadiget frem.<\/p>\n<p>Det kan v\u00e6re n\u00f8dvendigt at tagge andre teammedlemmer eller eskalere problemet til et andet team ved mere komplekse problemer, samtidig med at du holder dine kunder trygge. Automatisering kan hj\u00e6lpe dig med at dirigere tickets til de rigtige teams og opsummere den aktuelle status, s\u00e5 du nemt kan overdrage dem.<\/p>\n<p>Jo grundigere og mere effektiv h\u00e5ndteringen af kundeproblemer er, jo bedre, og automatisering kan sikre, at intet overses.<\/p>\n<h2>4. Kundeserviceproblemer l\u00f8ses hurtigt p\u00e5 tv\u00e6rs af alle platforme.<\/h2>\n<p>Nutidens kunder har h\u00f8je forventninger over hele linjen, hvilket kan have direkte indflydelse p\u00e5, hvordan de opfatter deres oplevelse med din virksomhed. En af disse forventninger er hastighed.<\/p>\n<p>If\u00f8lge en unders\u00f8gelse \u00f8nsker 90% af forbrugerne \u00f8jeblikkelige svar (inden for 10 minutter), og if\u00f8lge en anden forventer 48% af forbrugerne et svar p\u00e5 sociale medier inden for 24 timer.<\/p>\n<p>N\u00e5r automatisering udnyttes, er det lettere at opfylde disse forventninger.<\/p>\n<h2>5. Du mister ikke tallene af syne<\/h2>\n<p>Selv om det kan lyde h\u00e5rdt at s\u00e6tte en numerisk score p\u00e5 den hj\u00e6lp, dit team yder, er det et gennemsigtigt v\u00e6rkt\u00f8j, som giver hvert teammedlem mulighed for at vide, hvordan de klarer sig, p\u00e5 en meget mere h\u00e5ndgribelig m\u00e5de end et simpelt \"godt\".<\/p>\n<p>De fleste kundeserviceprogrammer har indbyggede m\u00e5lere, men nogle gange har du brug for mere tilpasning til din m\u00e5lersporing.<\/p>\n<p>Hvis du opretter en automatiseret proces, der sender billetter til et regneark eller en database, s\u00e5 du kan lave dine egne beregninger, sparer du tid og g\u00f8r den samlede proces lettere.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">St\u00f8t dit kundeserviceteam med automatisering<\/span><\/strong><\/p>\n<p>Dit supportteam holder dine kunder glade, s\u00e5 pas ogs\u00e5 p\u00e5 dem. Automatisering af processer hj\u00e6lper med at lette kravene til dit kundeserviceteam, s\u00e5 de kan fokusere p\u00e5 at levere fremragende service.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Uanset om du er en lille virksomhed med en enkelt kundeservicemedarbejder eller en stor virksomhed med et supportteam best\u00e5ende af dusinvis (eller endda hundredvis) af ledere, er vi n\u00e6sten sikre p\u00e5, at de alle altid har meget travlt.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is 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