{"id":6882,"date":"2023-04-24T21:43:41","date_gmt":"2023-04-24T18:43:41","guid":{"rendered":"https:\/\/masterbase.com\/es\/es\/es\/es\/es\/?p=6882"},"modified":"2023-12-26T12:00:33","modified_gmt":"2023-12-26T10:00:33","slug":"vyhody-automatizace-v-zakaznickem-servisu","status":"publish","type":"post","link":"https:\/\/masterbase.com\/cs\/beneficios-de-la-automatizacion-en-atencion-al-cliente\/masterbase\/","title":{"rendered":"V\u00fdhody automatizace v p\u00e9\u010di o z\u00e1kazn\u00edky"},"content":{"rendered":"<p>A\u0165 u\u017e jste mal\u00e1 firma s jedn\u00edm pracovn\u00edkem z\u00e1kaznick\u00e9ho servisu, nebo velk\u00e1 korporace s t\u00fdmem podpory \u010d\u00edtaj\u00edc\u00edm des\u00edtky (nebo dokonce stovky) vedouc\u00edch pracovn\u00edk\u016f, jsme si t\u00e9m\u011b\u0159 jisti, \u017ee v\u0161ichni jsou v\u017edy velmi zanepr\u00e1zdn\u011bni.<\/p>\n<p>Slu\u017eby z\u00e1kazn\u00edk\u016fm jsou dnes d\u016fle\u017eit\u011bj\u0161\u00ed ne\u017e kdykoli p\u0159edt\u00edm a automatizace pom\u00e1h\u00e1 poskytovat prvot\u0159\u00eddn\u00ed slu\u017eby.<\/p>\n<p>N\u011bkter\u00e9 podniky se automatizaci v t\u00e9to oblasti br\u00e1n\u00ed, proto\u017ee se ob\u00e1vaj\u00ed, \u017ee spol\u00e9h\u00e1n\u00ed na chatboty ochud\u00ed osobn\u00ed zku\u0161enost. Tato obava je v\u0161ak neopodstatn\u011bn\u00e1, proto\u017ee automatizace ve skute\u010dnosti osvobozuje v\u00e1\u0161 t\u00fdm od pr\u00e1ce na jednom nebo dvou kontaktn\u00edch bodech a umo\u017e\u0148uje mu poskytovat vysoce kvalitn\u00ed slu\u017eby, kter\u00e9 jsou pro z\u00e1kazn\u00edky p\u0159\u00ednosn\u00e9 ve v\u0161ech kontaktn\u00edch bodech.<\/p>\n<p>Zde jsou \u010dty\u0159i zp\u016fsoby, jak m\u016f\u017ee automatizace z\u00e1kaznick\u00e9ho servisu prosp\u011bt va\u0161im z\u00e1kazn\u00edk\u016fm a dokonce je pot\u011b\u0161it.<\/p>\n<h2>1. Zjednodu\u0161uje se sledov\u00e1n\u00ed z\u00e1kazn\u00edk\u016f<\/h2>\n<p>Ide\u00e1ln\u00ed je bezprobl\u00e9mov\u00e1 v\u00edcekan\u00e1lov\u00e1 podpora, tak\u017ee mus\u00edte v\u011bd\u011bt, jak a kdy na z\u00e1kazn\u00edky nav\u00e1zat kontakt.<\/p>\n<p>Kdy\u017e va\u0161e t\u00fdmy kontaktuj\u00ed z\u00e1kazn\u00edky, aby nav\u00e1zaly kontakt po probl\u00e9mu s podporou, stane se n\u011bkolik v\u011bc\u00ed:<\/p>\n<ul>\n<li>Va\u0161i z\u00e1kazn\u00edci si v\u0161imnou, \u017ee va\u0161\u00ed spole\u010dnosti z\u00e1le\u017e\u00ed na tom, zda byl probl\u00e9m vy\u0159e\u0161en.<\/li>\n<li>D\u00e1vaj\u00ed jim mo\u017enost nahl\u00e1sit, zda se st\u00e1le vyskytuj\u00ed probl\u00e9my, co\u017e by bez dal\u0161\u00edho kontaktu neud\u011blali.<\/li>\n<li>Va\u0161e spole\u010dnost m\u00e1 novou p\u0159\u00edle\u017eitost nav\u00e1zat spojen\u00ed se z\u00e1kazn\u00edkem.<\/li>\n<\/ul>\n<p>N\u00e1sledn\u00e1 kontrola v\u0161ak m\u016f\u017ee b\u00fdt obt\u00ed\u017en\u00e1: v\u00e1\u0161 asisten\u010dn\u00ed t\u00fdm nemus\u00ed m\u00edt \u010das ani prost\u0159edky na to, aby zavolal nebo poslal e-mail ka\u017ed\u00e9 osob\u011b, kter\u00e9 pomohl.<\/p>\n<p>Automatick\u00e1 konsolidace v\u00edce komunika\u010dn\u00edch kan\u00e1l\u016f do jedin\u00e9ho n\u00e1stroje m\u016f\u017ee b\u00fdt velmi u\u017eite\u010dn\u00e1.<\/p>\n<h2>2. M\u016f\u017eete nab\u00edzet personalizovan\u00e9 slu\u017eby ve velk\u00e9m m\u011b\u0159\u00edtku<\/h2>\n<p>Pokud o\u010dek\u00e1v\u00e1te, \u017ee budete poskytovat optim\u00e1ln\u00ed z\u00e1kaznickou zku\u0161enost (jste hrd\u00ed na to, \u017ee zn\u00e1te pot\u0159eby sv\u00fdch z\u00e1kazn\u00edk\u016f), m\u016f\u017ee se zd\u00e1t, \u017ee rozs\u00e1hl\u00e9 personalizovan\u00e9 slu\u017eby jsou t\u00e9m\u011b\u0159 nemo\u017en\u00e9.<\/p>\n<p>Pomoc\u00ed automatizace v\u0161ak m\u016f\u017eete konsolidovat informace o z\u00e1kazn\u00edc\u00edch na jednom m\u00edst\u011b, tak\u017ee budete m\u00edt \u010das soust\u0159edit se na osobn\u00ed p\u0159\u00edstup.<\/p>\n<p>M\u016f\u017eete nap\u0159\u00edklad aktualizovat kontakty v n\u00e1stroji pro spr\u00e1vu vztah\u016f se z\u00e1kazn\u00edky (CRM) pomoc\u00ed interakc\u00ed s l\u00edstky podpory nebo zapsat nov\u00e9ho z\u00e1kazn\u00edka do programu pro zodpov\u00edd\u00e1n\u00ed \u010dasto kladen\u00fdch ot\u00e1zek.<\/p>\n<h2>3. Komplexn\u00ed probl\u00e9my z\u00e1kazn\u00edk\u016f lze pln\u011b vy\u0159e\u0161it<\/h2>\n<p>N\u011bkter\u00e9 dotazy nebo obavy z\u00e1kazn\u00edk\u016f lze vy\u0159e\u0161it pom\u011brn\u011b snadno. Nap\u0159\u00edklad pokud n\u011bkdo pot\u0159ebuje aktualizovat informace o odeslan\u00e9m bal\u00edku nebo informace o z\u00e1sad\u00e1ch vracen\u00ed zbo\u017e\u00ed, jedn\u00e1 se o jednoduch\u00e9 dotazy.<\/p>\n<p>N\u011bkdy se v\u0161ak z\u00e1kazn\u00edci setk\u00e1vaj\u00ed se slo\u017eit\u00fdmi probl\u00e9my. Mo\u017en\u00e1, \u017ee z\u00e1kazn\u00edk, kter\u00fd pou\u017e\u00edv\u00e1 v\u00e1\u0161 v\u00fdrobek nebo slu\u017ebu, m\u00e1 neust\u00e1le slo\u017eit\u00e9 technick\u00e9 probl\u00e9my, kter\u00fdm je t\u0159eba v\u011bnovat pozornost, nebo n\u011bkdo trv\u00e1 na tom, \u017ee mu va\u0161e v\u00fdrobky opakovan\u011b p\u0159i\u0161ly po\u0161kozen\u00e9.<\/p>\n<p>Mo\u017en\u00e1 budete muset ozna\u010dit dal\u0161\u00ed \u010dleny t\u00fdmu nebo v p\u0159\u00edpad\u011b slo\u017eit\u011bj\u0161\u00edch probl\u00e9m\u016f p\u0159edat probl\u00e9m jin\u00e9mu t\u00fdmu a z\u00e1rove\u0148 udr\u017eet z\u00e1kazn\u00edky v klidu. Automatizace v\u00e1m pom\u016f\u017ee sm\u011brovat tikety na spr\u00e1vn\u00e9 t\u00fdmy a shrnout aktu\u00e1ln\u00ed stav pro snadn\u00e9 p\u0159ed\u00e1n\u00ed.<\/p>\n<p>\u010c\u00edm d\u016fkladn\u011bj\u0161\u00ed a efektivn\u011bj\u0161\u00ed je spr\u00e1va z\u00e1kaznick\u00fdch probl\u00e9m\u016f, t\u00edm l\u00e9pe, a automatizace m\u016f\u017ee zajistit, \u017ee nic nebude opomenuto.<\/p>\n<h2>4. Probl\u00e9my se z\u00e1kaznick\u00fdmi slu\u017ebami jsou \u0159e\u0161eny rychle na v\u0161ech platform\u00e1ch.<\/h2>\n<p>Dne\u0161n\u00ed z\u00e1kazn\u00edk m\u00e1 vysok\u00e1 o\u010dek\u00e1v\u00e1n\u00ed ve v\u0161ech oblastech, co\u017e m\u016f\u017ee p\u0159\u00edmo ovlivnit to, jak vn\u00edm\u00e1 svou zku\u0161enost s va\u0161\u00ed spole\u010dnost\u00ed. Jedn\u00edm z t\u011bchto o\u010dek\u00e1v\u00e1n\u00ed je rychlost.<\/p>\n<p>Podle jedn\u00e9 studie chce 90% spot\u0159ebitel\u016f okam\u017eitou odpov\u011b\u010f (do 10 minut) a podle jin\u00e9 48% spot\u0159ebitel\u016f o\u010dek\u00e1v\u00e1 odpov\u011b\u010f na soci\u00e1ln\u00edch s\u00edt\u00edch do 24 hodin.<\/p>\n<p>P\u0159i vyu\u017eit\u00ed automatizace je snaz\u0161\u00ed tato o\u010dek\u00e1v\u00e1n\u00ed naplnit.<\/p>\n<h2>5. Neztr\u00e1c\u00edte p\u0159ehled o \u010d\u00edslech<\/h2>\n<p>A\u010dkoli m\u016f\u017ee \u010d\u00edseln\u00e9 hodnocen\u00ed pomoci poskytovan\u00e9 va\u0161\u00edm t\u00fdmem zn\u00edt krut\u011b, jedn\u00e1 se o transparentn\u00ed n\u00e1stroj, kter\u00fd umo\u017e\u0148uje ka\u017ed\u00e9mu \u010dlenovi t\u00fdmu zjistit, jak si vede, a to mnohem hmatateln\u011bj\u0161\u00edm zp\u016fsobem ne\u017e pouh\u00e9 \"dob\u0159e\".<\/p>\n<p>V\u011bt\u0161ina aplikac\u00ed pro slu\u017eby z\u00e1kazn\u00edk\u016fm m\u00e1 vestav\u011bn\u00e9 n\u00e1stroje pro sledov\u00e1n\u00ed metrik, ale n\u011bkdy pot\u0159ebujete v\u00edce p\u0159izp\u016fsoben\u00ed pro sledov\u00e1n\u00ed metrik.<\/p>\n<p>Vytvo\u0159en\u00ed automatizovan\u00e9ho procesu, kter\u00fd odes\u00edl\u00e1 tipy do tabulky nebo datab\u00e1ze, abyste mohli prov\u00e1d\u011bt vlastn\u00ed v\u00fdpo\u010dty, \u0161et\u0159\u00ed \u010das a usnad\u0148uje cel\u00fd proces.<\/p>\n<p><strong style=\"font-weight: bold;\"><span style=\"background-color: #fac51c;\">Podpo\u0159te sv\u016fj t\u00fdm z\u00e1kaznick\u00fdch slu\u017eeb pomoc\u00ed automatizace<\/span><\/strong><\/p>\n<p>D\u00edky va\u0161emu t\u00fdmu podpory jsou va\u0161i z\u00e1kazn\u00edci spokojen\u00ed, tak se o n\u011b tak\u00e9 postarejte. Automatizace proces\u016f pom\u00e1h\u00e1 sn\u00ed\u017eit n\u00e1roky na t\u00fdm z\u00e1kaznick\u00e9ho servisu, tak\u017ee se m\u016f\u017ee soust\u0159edit na poskytov\u00e1n\u00ed vynikaj\u00edc\u00edch slu\u017eeb.<\/p>\n<p><a style=\"user-select: auto;\" href=\"https:\/\/www.es.masterbase.com\/academia\/descubreautomatizacion.html\"><img data-recalc-dims=\"1\" decoding=\"async\" style=\"width: 650px !important; position: relative; max-width: 100%; cursor: pointer; padding: 0px 1px;\" src=\"https:\/\/i0.wp.com\/img.masterbase.com\/v2\/1\/5581\/b\/news\/enero\/2023\/banner-da.png?w=800&#038;ssl=1\" alt=\"\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>A\u0165 u\u017e jste mal\u00e1 firma s jedn\u00edm pracovn\u00edkem z\u00e1kaznick\u00e9ho servisu, nebo velk\u00e1 korporace s t\u00fdmem podpory \u010d\u00edtaj\u00edc\u00edm des\u00edtky (nebo dokonce stovky) vedouc\u00edch pracovn\u00edk\u016f, jsme si t\u00e9m\u011b\u0159 jisti, \u017ee v\u0161ichni jsou v\u017edy velmi zanepr\u00e1zdn\u011bni.\u00a0<\/p>","protected":false},"author":239642484,"featured_media":7062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1389],"tags":[1411],"class_list":["post-6882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacion","tag-atencion-al-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterbase.com\/cs\/vyhody-automatizace-v-zakaznickem-servisu\/masterbase\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beneficios de la automatizaci\u00f3n en Atenci\u00f3n al Cliente - MasterBase\u00ae\" \/>\n<meta property=\"og:description\" content=\"Tanto si se trata de una peque\u00f1a empresa con un \u00fanico agente de atenci\u00f3n al cliente, como de una gran corporaci\u00f3n con un equipo de asistencia de docenas (o incluso cientos) de ejecutivos, estamos casi seguros de que todos ellos est\u00e1n siempre 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